Marcus McCoy

Experience

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  Georgia Southern University

  Aug 2015 - May 2019

  Athletic Game Operations Assistant

  -Worked alongside Assistant ADs and external constituencies to coordinate event logistics and operations, including support staff, vendor services and volunteers.-Assisted the Assistant AD of Game Operations with set-up and break down of athletic events and maintenance of facilities used for competition-Served as primary contact for referees, visiting teams, and key stakeholders (donors, alumni, and sponsors)-Served as a Clock & Scoreboard Operator for Division 1 Soccer, Baseball, Softball, & Volleyball games.-Helped with execution of on-field promotions and other activities during games.-Event Staff for 2015 Sunbelt Conference Volleyball Championship and 2018 Sunbelt Conference Men's Soccer Championship tournaments.-Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional.-Upheld safety standards at all practices, games and events. Show less

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  SMASH

  May 2016 - Aug 2016

  SMASH Pathways Student Assistant

  -Planned educational workshops, field trips, and information sessions for students-Mentored underrepresented youth who have interest in STEM subjects-Designed and taught STEM based curriculum along with leadership and etiquette classes-Introduced new technologies to enhance learning and performance in school

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  ESPN

  Sept 2016 - Nov 2016

  Parab/Sound Audio Assistant

  -Produced on-field audio during action plays for D1 football games

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  Hartsfield-Jackson Atlanta International Airport

  May 2017 - Aug 2017

  Dept of Aviation Concessions Management Summer Intern

  -Assisted with operational, roof, and facility inspections as well as customer service initiatives.-Conducted daily health, TSA, and pest control inspections of food, beverage, retail locations.-Reviewed RFPs, project books, open-records requests and close-out procedures.-Interacted with the team to provide support, gather information, and prepare all materials related to presentations, spreadsheets, correspondence, etc.-Entered accurate financial data in excess of $600 million dollars in gross sales and produced reports using Excel.-Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders. Show less

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  International Paper

  Jun 2018 - Aug 2018

  Manufacturing Production Summer Intern

  -Worked directly with manufacturing engineers, HR department, and environmental manager to create and organize an IP on-boarding experience for new hires.-Coordinated and lead safety training orientation including hand safety, electrical safety, environmental safety, and personal protective equipment safety with new hires.-Analyzed departmental documents for appropriate distribution and filing.-Maximized productivity by analyzing protocols and identifying areas for improvement.

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  MemberClicks

  Jun 2019 - Aug 2019

  Sales Operations Summer Intern

  -Analyzed and compiled sales progress reports and dashboards using Salesforce to formulate solutions for increasing revenue -Built Business-to-Business vertical campaigns to generate leads and opportunities for Solution Advisers-Researched and produced a competitor analysis report on 23 Learning Management System competitors to present to executive staff-Served as a MemberClicks brand ambassador at the Georgia State University Career Fair to help recruit potential prospects for employment Show less

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  Coastal Carolina University

  Aug 2019 - May 2020

  -Serve as a mentor and tutor for at-risk football and men’s basketball student-athletes-Monitor and document student-athlete weekly academic progress as it pertains to NCAA, Sun Belt, and institutional guidelines-Implement appropriate academic intervention strategies for at-risk student-athletes-Maintain NCAA eligibility and advising files on assigned student-athletes-Coordinate with Athlete Support Services Director on official/non-official recruiting visits from potential student athletes Show less

  • Coastal Carolina Baseball Video & Analytics Intern

    Jan 2020 - May 2020

  • Graduate Assistant-Student Athlete Support Services

    Aug 2019 - May 2020
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  ESPN

  Nov 2019 - Nov 2019

  Myrtle Beach Invitational Operations Assistant

  -Provided support to Operations Management staff and supervised shootarounds for all visiting teams -Set up and breakdown walk-through and practice facilities-Built and maintained respectful relationships with all student-athletes and coaches

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  Octagon

  May 2020 - Aug 2020

  Account Trainee

  -Developed and coordinated planning schedule for The Home Depot Pro Managed Account Events-Collaborated closely with account team to produce a market competitor analysis report for The Home Depot-Researched industry trends to communicate future sport business opportunities to The Home Depot leadership

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  Yardi

  Sept 2020 - Apr 2022

  -Promoted to Practice Level (enterprise SaaS clients) Account Manager within 1 year-Consult with clients on specific action plans that help facilitate improvements with business strategies, post-sales product implementations, and annual business reviews- Act as the primary contact for the client to ensure needs are met while identifying areas of account growth-Build and foster relationships with the C-Suite executives and decision-makers to solidify our partnership and commitment to the client’s business.-Serve as a trusted advisor for enterprise clients ensuring quality and delivery of service as well as internal issues are followed through to resolution in a timely manner-Work with cross-functional teams to analyze and investigate any client-escalated issues that could negatively impact business or software capabilities-Coordinate weekly meetings, conference calls, and product demonstrations-Apply technical knowledge of Yardi software along with real estate industry insights to solve complex issues-Assist clients with troubleshooting accounting-related issues (i.e., bank reconciliations, financial reporting, 1099s, etc.)-Ranked in the Top 10 of Account Managers across the US in delivering case solutions to clients (Jan 2020, Feb 2020, Mar 2020)-Received recognition as Account Manager of the Month in February 2021-Received recognition as Account Manager of the Month in January 2022 Show less

  • Technical Account Manager

    Jun 2021 - Apr 2022

  • Associate Technical Account Manager

    Sept 2020 - Jun 2021
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  SADA

  Apr 2022 - Nov 2022

  Enterprise Customer Success Manager (Google Cloud Platform)

  - Act as a strategic and influential advisor for clients on GCP by proactively seeking out new opportunities for growth, creating custom-tailored solutions and recommendations for cost optimization, and deliver against complex customer goals-Implement and track GCP spend metrics to record and project the success and quality of account health for clients-Build and foster successful cross-functional working relationships with Sellers, Technical Account Managers, Alliance Account Managers, etc.-Lead business strategy development and designed custom long-term account success plans to help drive customer success and mitigate potential risks-Managed collaborative relationships with CTOs, VPs, and Managing Directors for over 10 enterprise clients with a TCV of $26+ million -Coordinated with clients and Google on implementation/migration projects, professional services engagements, SME training, and Cost Analysis discussions-Spearheaded a Cloud Digital Leader training group for CSMs across the org to work towards 100% company certification status -Actively sourced new opportunities for client growth by generating CX leads with projected TCV of 75k+-Reviewed client GCP usage data and presented anomalies and irregularities to key stakeholders within the client’s organization-Designed and lead multiple financial modeling presentations for customer recommit conversations -Own Executive Business Reviews on quarterly basis with customers Show less

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  Corcentric

  Feb 2023 - now

  Customer Success Manager, Payments

  - Managed a portfolio of 10 clients generating $1+ million in ARR, achieving 90% client retention by ensuring successful implementation, adoption, and ongoing utilization of Corcentric’s payments solution.- Scheduled and coordinated executive business reviews with CFOs to ensure alignment on financial performance, strategic goals, and key initiatives.- Created and distributed weekly payments analytics reports to enterprise clients, enabling the timely execution of open supplier payments and enhancing financial transparency.- Collaborated with product and support teams to implement new features and processes based on client feedback, optimizing client time to value and enhancing overall customer satisfaction.- Acted as the first point of contact for customer inquiries, addressing concerns promptly and efficiently, escalating when necessary.- Monitored customer health metrics to identify opportunities for upselling, cross-selling, and renewals Show less