Walter Jackson

Experience

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  Advance Memphis

  Jun 2010 - Jul 2015

  On Site Supervisor/ HR Generalist

  Worked in an underserved community to help provide employment opportunities to bring sustainable employment and income to lift community members out of poverty.- Managed several accounts to make sure client needs were efficiently and satisfactorily met with staffing needs. - Assisted in increasing our account volume and revenue to over +$1M annually- Performed new hire orientations that included I9 verification, background checks, drug test, creation and maintained employee files. - Worked closely with the HR director to help create and maintain policies and procedures as well as assisted with investigations for worker's comp, employee performance issues, and harassment. - Created and managed spreadsheets and other databases(CRM's) to stay up-to-date with clientele needs. - Engaged customers and businesses via phone, email, and in person to develop and grow business accounts for the organization- Responsible for client satisfaction through delivering exceptional customer service and staffing needs- Verified payroll compliance reconciling hours/pay/tax & other deductions with journal/ledger balances - Utilized CRM to keep track of employee records - Created and managed spreadsheets to track attendance & employment as well as updated/maintained databases for reporting purposes (employee retention, income & demographics)- Recruited, interviewed & placed candidates in jobs- Responsible for up-to-date safety training and compliance with labor laws Show less

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  FELLOWSHIP MEMPHIS

  Jul 2015 - May 2019

  Pastoral Resident

  - Conducted counseling sessions to help with various life and work struggles - Delegated tasks to appropriate team members to help with community events and service- Coordinated volunteers to ensure completion of projects- Supervised projects to ensure satisfactory completion - Assisted with the training and development of the team

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  REDZONE MEMPHIS

  Aug 2018 - May 2019

  Program Advancement Coordinator

  - Worked with team to facilitate daily enrichment strategies & activities- Researched materials and curriculum to assist in the development of programs that met the need of the students and organization- Monitored progress of programs & students- Mentored students in the areas of education, behavior, conflict resolution, & career development

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  Landers Ford

  Jun 2019 - Aug 2019

  Sales Associate

  - Built rapport with customers by asking probing questions and utilizing effective listening - Successfully assisted customers with product selection and purchases- Responding to telephone inquiries by providing quality service to customers and associates- Calling prospective clients to build book of business

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  Alcy Ball Development Corporation

  Sept 2019 - Aug 2020

  Community Engagement Director

  Community Development organization helping community through neighborhood rehabilitation and creating avenues to home ownership.- Coordinated, marketed, & promoted organization’s neighborhood events, gatherings, place-making activities (neighborhood watch, neighborhood clean up, city council meetings, & fundraising)- Improved & maintained metrics and benchmarks for financial empowerment (budgeting for homeownership, home repairs, income taxes & asset purchases)- Coordinated volunteer activities - neighborhood clean-up, home renovation & repairs Show less

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  Keller Williams Realty, Inc.

  Oct 2020 - Nov 2022

  Licensed Realtor
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  Sterling Financial Group

  Jan 2021 - Apr 2021

  Service & Marketing Coordinator

  - Assisted and advised clients in setting up and opening investment savings and money market accounts- Administered quality customer service, answering phones and promptly responding to emails inquiries to ensure customer satisfaction and completing investment applications & account transfers

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  Green Clean Express Auto Wash

  Aug 2021 - now

  Site Manager/ HR Representative

  - Responsible for the day to day operations of the business(customer engagement/satisfaction, employee management, retention & conversion goals)- Responsible for training, and coaching team to deliver exceptional service and maximize production- Responsible for recruiting (screening, interviewing, hiring, background checks, and on-boarding of new hires)- Responsible for employee development and succession planning- Follow standard procedures for cash management to include daily reconciliations, audits, and deposits- Ensure adherence to all safety protocols and SOP’s- Properly address all customer escalations in a calm and collected manner while providing great customer service Show less