Charles Smith

Experience

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  ABT-SRBI INC.

  Jan 2007 - Aug 2009

  Research Interviewer

  • Identified, contacted, corresponded with and interviewed research study participants by telephone to obtain data for an assigned research project. • Collected, coded and entered study information into database and assisted in data compilation.• Edited completed interview questionnaires for completeness, legibility and accuracy. • Obtained missing or questionable data. Maintained complete and accurate records and files pertaining to one or more research studies.

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  The Resort at Marina Village

  Oct 2009 - Dec 2010

  Guest Service Agent

  • Created 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations • Gave personal attention, took personal responsibility and used teamwork when providing guest • service • Listened, apologized with empathy, found solutions and followed through when resolving guest problems • Assumed the responsibility to notice when the guest is not satisfied and used best judgment as • to when it was appropriate to use the 100% Guest Satisfaction Guarantee • Performed other duties as required to provide fast and friendly genuine hospitality • Provided guests with assistance at the front desk during the check-in and check-out processes and throughout their stay. • Greeted guest and processes hotel registration • Kept current on hotel accommodations, services and area attractions • Responded to customer inquiries for information • Arranged for services requested by the guest by working with other departments as appropriate • Stayed current with developments in the hotel by reviewing and updating the communication log • Maximized revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes • Offered guests updated rooms and promotes hotel amenities, food and beverage outlets and services • Made reservations in accordance with hotel’s yield management practices • Processeed customer credit at check-in in accordance with hotel policy • Identifieed and recorded special billing instructions and notified accounting • Obtained appropriate approvals and signatures Show less

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  Gannett

  Oct 2011 - Jun 2016

  Advertising Campaign Specialist

  • Campaign manager that works directly with the Tennessee markets, Reno, Nevada and Great Falls, Montana• Work collaboratively with Sales and Marketing to implement advertising campaigns• Proactively monitored and analyzed all online advertising performance from insertion order to post completion• Provided end-to-end advertising campaign management for Gannett’s Online Network of over 120 newspaper and broadcast sites• Interfaced with production, development, marketing, and sales teams to coordinate new ad packages, status reports, and updates• Work with sales and operations to analyze reporting: site stats, ad units, performance, inventory and forecasting• Manage scheduling, production and implementation of all partner online advertising campaigns both internally with Sales & Operations & externally with new partner client contacts• Work with advertisers and agencies to communicate delivery deadlines, specifications, and guidelines• Ensured accurate and prompt delivery of all ad commitments and assets from new and existing partners• Experience with DFP, Yahoo APT!, Helios, Ad Marvel, Media Math, Ad Software and Order Hub Show less

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  Triad

  Jun 2016 - Mar 2020

  • Work extensively with Adbook, Salesforce and other workflow management platforms. • Troubleshoot issues users are or may have for future product launches and updates.• Work with sales and business to resolve financing complications and diagnose problems that occur during invoicing.• Identify and facilitate solutions to drive performance• Understand/support/develop end to end business integration and data flow• Manage testing and acceptance of enhancements with vendor/customers• Own day to day relationship with vendor; route customer service requests from Triad users; support enhancement/development requests• Provide centralized user support for other ad operations applications (ad servers, mediatrust and adjuster)• Contribute to the development of internal knowledge base/portal to aid with technical troubleshooting across disparate publisher user groups/teams• Perform salesforce admin tasks and support in conjunction with the salesforce admin and dev team.• Participate in scrum ceremonies, backlog management and retrospectives using agile and kanban methodology.• Assisted in the gathering of requirements, user story, testing and deployment of enhancements Show less •Campaign manager that works directly with the Dollar General, CVS, Staples, Office Depot, Toys-r-Us & Baby's-R-US, Buy Buy Baby, Bed Bath & Beyond, Barnes & Noble, GameStop, Game Informer, Walmart & Sams Club.•Work collaboratively with Sales and Marketing to implement advertising campaigns•Proactively monitored and analyzed all online advertising performance from insertion order to post completion•Interfaced with production, development, marketing, and sales teams to coordinate new ad packages, status reports, and updates as well as site mapping and code implementation•Work with sales and operations to analyze reporting: site stats, ad units, performance, inventory and forecasting•Manage scheduling, production and implementation of all partner online advertising campaigns both internally with Sales & Operations & externally with new partner client contacts•Work with advertisers and agencies to communicate delivery deadlines, specifications, and guidelines•Ensured accurate and prompt delivery of all ad commitments and assets from new and existing partners•Work daily with DFP, OAS, AdBook & Salesforce•Experience with various reporting tools including Sizmek, DFA, Moat, Mixpo, etc.•Analyzed user activity on DollarGeneral.com to create new products to expand client options and bring more money into the company as well as the publisher.•CPC advertising and Product listing ad proficiency. Show less

  • Application Analyst I

    Feb 2019 - Mar 2020

  • Analyst, Campaign Manager

    Jun 2016 - Mar 2019
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  Placements.io

  Jun 2020 - Sept 2022

  Solutions Consultant

  - Provides consultative recommendations on how to best use and configure the Placements platform.- Configure and present tailored Placements.io product demonstrations to customers throughout various implementation and end-user training.- Works with internal teams to ensure customer success and will serve as a customer advocate with our product team.- Post launch support as a Technical Account Manager for my clients- Strong use of a combination of skills like analytical prowess, technical aptitude, and business judgment.Other skills:- Requirements Gathering and Documentation- Product Configuration- Data Import/Export via SQL- End User Testing and Training- New Release Product QA- Admin Support- Leadership Show less

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  Operative

  Oct 2022 - Apr 2024

  Solutions Consultant
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  Frequency

  Apr 2024 - now

  Technical Account Manager