Experience

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  Bohemian football club

  Jul 1999 - Apr 2000

  Football player

  Completed a football development FAI course with Bohemian Football Club which included full-time football training and computer training.Represented the club from 1992 to 2000

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  Experian

  Apr 2000 - now

  I am currently responsible for managing customers in Ireland and Europe. My responsibilities include building initial relationships with current and potential clients through presentations and workshops to support contract negotiations. I deal with new business, major account management, and strategic partnerships, incorporating resellers, third parties, and brokers. At the same time, I am also developing a smooth sales process from the start of client engagement to product delivery. I manage a portfolio of key accounts, both new and existing, with multi-layered and complex contracts. As the client sales lead for information, software, analytics, and consultancy solutions, I am responsible for leading relationships with clients and have worked to identify, develop, and maintain successful business relationships with current and prospective customers, generating new business opportunities across Experian’s product range. Show less This involved daily analysis of company information to determine the creditworthiness of Irish businesses. As a Credit Analyst on the Operations Team, my role is to assess credit risk for all B2B products and services, implement management controls, report risk performance to management, work to resolve credit issues, and initiate process improvements to simplify and improve productivity.Using financial statements, I independently determine the financial condition of customers and decide on credit limit recommendations for large-value customers. Additionally, I provided comprehensive Credit Manager Reports and Ledger Profiling for use in underwriting, claims analysis, fraud investigation, and supporting risk decisions. I also updated and communicated to all customers the weekly publication of the All Ireland Gazette. Show less I joined Experian directly after completing my football course. I started as a customer service officer, handling inbound and outbound calls to SMEs, Banks, Building societies, Credit Unions, Credit Insurers, and various other sectors. My responsibilities included managing complaints, providing solutions, and delivering exceptional customer service. I worked cross-departmentally to identify trends and issues and develop cross-departmental relationships. I was in charge of entering financial information on Irish businesses obtained from the CRO daily. I also ensured the quality control of this information and worked on developing and improving the processes needed to keep the information as up-to-date as possible. Show less

  • Business Account Manager

    Apr 2016 - now

  • Data Manager

    Apr 2007 - Apr 2016

  • Network Manager

    Apr 2003 - Apr 2007

  • Credit Analyst

    Apr 2001 - Apr 2003

  • Customer Service Representative

    Apr 2000 - Apr 2001