Experience

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  Le royal meridien

  Jun 2008 - Dec 2008

  Food and beverage assistant
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  Trident hotel cochin

  Dec 2008 - Apr 2012

  Food and beverage supervisor

  • Responsible for assisting restaurant manager in the supervision of whole food and beverage operation• Taken corrective actions if necessary to ensure standards are maintained.• Implemented disciplinary procedures and performance managed as necessary• Communicates daily with executive chef or sous chef in charge, providing current information on reservations, large parties or vip’s expected• Completing daily administrative duties such as scheduling, payroll, personnel files and requisitioning• Conducts departmental meetings as required to communicate effectively with all staff• Conducts frequent trainings for staff on an array of subjects to promote development• Create incentive programs for staff to elevate motivation• Derive innovative business plans and promotional events to increase revenue Show less

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  The raintree hotel

  Sept 2012 - Dec 2014

  Food and beverage supervisor

  Incharge of chinese speciality restaurant after coffee shop (multi cuisine restaurant )Implemented disciplinary procedures and performance managed as necessaryCommunicates daily with executive chef or sous chef in charge, providing current information on reservations, large parties or vip’s expectedCompleting daily administrative duties such as scheduling, payroll, personnel files and requisitioningConducts departmental meetings as required to communicate effectively with all staffConducts frequent trainings for staff on an array of subjects to promote developmentCreate incentive programs for staff to elevate motivationDerive innovative business plans and promotional events to increase revenueEnsures staff are working productively and efficiently to maximize laborInteracts with all guests to ensure satisfaction and provide managerial presenceLeads the service team to perform within firmdale standards and provide guests with exceptional serviceOversees and manages the day to day operations of the crosby barPerform in line of hotel guidelines, policies and proceduresUnderstand cost control and cost analysis techniques Show less

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  The raintree hotels

  Jan 2015 - Mar 2016

  Food and beverage executive

  Maintains service and sanitation standards in restaurant, room service areas.• An act as the guest service role model for the restaurants sets a good example of excellent customer service and creates a positive atmosphere for guest relations.• Assists servers and hosts on the floor during meal periods and high demand times.• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.• Empowers associates to provide excellent customer service.• Ensures associates are treated fairly and equitably. Strives to improve associate retention. Show less

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  P&o cruises

  Sept 2016 - Jul 2019

  Waiter
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  Princess cruises

  Jul 2019 - now

  Waiter