
Rami Fawaz
Operation Manager

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About me
Assistant Regional Director - International Human Rights Council
Education

Formatech
-Project Management Professional Project Management
Formatech
-Advanced Microsoft Office (including Ms. Access) Computer and Information Sciences and Support Services
PMI Lebanon
-
New Skills Academy
-NEURO-LINGUISTIC PROGRAMMING CERTIFICATION Counseling Psychology
Association for International Arbitration - AIA
2017 -Diploma in Internatioal Arbitration Arbitration Counsellor in International Arbitration
International Academy for Building Capacity
2016 - 2016Diploma in NGOs Management NGO ManagementNGO Management

Lebanese University
2011 - 2015Bachelor of Laws (LL.B.) Law
Lebanese University
2018 - 2020Master's degree Political Science and Government
American University College of Science and Technology
2001 - 2004Bachelor of Science (B.S.) Management Information Systems, General
Lebanese University
2022 -Master's degree Public Administration and Planning
Lebanese University
2015 - 2018Bachelor of Political Sciences Political Sciences
Los Angeles City College
-Honorary Doctorate Social Work
Lebanese University
2015 - 2018Master of Laws (LL.M.) Law
Lebanese University
2022 -Master's degree Public Administration and Planning
American University College of Science and Technology
2004 - 2007Master of Business Administration (MBA) Business, Management, Marketing, and Related Support Services
Experience

Sayyah Fawwaz Insurance Office
Jun 2004 - nowOperation ManagerDescription of duties• Consulting clients• Training to Staff and Agents• Collecting premiums and payments from Clients• Delivering Receipts to clients in case they didn’t receive the receipts by post mail • Coordinating between clients and the insurance company (Alico)• Following up with payments, dues, and overdue• Follow up with clients, hospitals, and claim department in case of any accidentDescription of Achievements• Explaining all life insurance programs to clients and ensure their understanding to all benefits and exclusions• Handling a portfolio of more than 2000 clients in Lebanon and especially in my Chouf Area • Being the reliable person in case of any accident, uncertainty, or misunderstanding• Providing consultancy to businessmen before starting a project (earning client’s trust)• Goodwill which provides more business and clients via referrals and words of mouthReason for Leaving: Still working Show less

Fidelity Assurance & Reinsurance Co. S.A.L.
Sept 2005 - nowInsurance ConsultantDescription of duties• Consulting clients• Coordinating between clients and the insurance company• Following up claimsDescription of Achievements• 500% Portfolio Growth in 2009• Esteemed Producer in 2009Reason for Leaving: Still working

Société Générale
Nov 2005 - Dec 2005Professional Training in Banking and Finance
Solution A2Z
Jan 2006 - Aug 2008Project planning ConsultantDescription of duties• Events planning• Feasibility Studies and analysis• Preparing Games and activities for exhibitions• Pinpointing suppliers for educational gamesDescription of Achievements• Space Voyageur Exhibition in Doha Qatar;• It is a Children Educational exposition in Doha Qatar.• Performing the Bidding proposal for Qatar Olympic Games in 24 hours (we didn’t get it)• Preparing proposals, bidding, and Resources (labor, contractors, and equipment)• Project coordination and planning for projects during 2006, 2007, and 2008.Reason for Leaving: I used to work on project's availability, then I started with Terro &UNRWA (Still assisting if needed) Show less

Serhalnet Wireless
Apr 2006 - Sept 2011General ManagerDescription of duties• Supervising Technicians• Installing Wireless routers and bridges• Programming access points• Manage the Web Server and Clients' internet consumption• Pay Satellite subscriptionsDescription of Achievements• Covering 8 villages in High Speed Wireless Internet• Introducing Satellite Download to the villages (very fast download)• Replacement of Complete stations in case of uncertainty in 1-2 hours maxReason for Leaving: It is still operating but introduction of DSL took 75% of Market share Show less

Khaled Zein for
Oct 2006 - Oct 2007Accounting and Auditing Intern
Al Yamani Group
Jun 2007 - Jan 2010Investment and Financial AnalystDescription of duties• Analyzing option contracts for Gold and Crude oil• Tracking the trend of Gold, silver, and other metals• Dealing with Stocks, bonds, and option contracts via AM Financials• Diamond SalesDescription of Achievements• Handling huge portfolio of option contracts for more than 2 years• Surviving in the World Financial Crisis• Finding ways to limit losses and sustain a position in the stock marketReason for Leaving: Still in contact (I was in US) and started with UNRWA Show less

UNRWA
May 2008 - Dec 2009Description of duties• Preparing the biannual budget for all UNRWA’s installations and departments 2009-2010• Handling all Administrative services alone on behalf of 3 employees • All Travel related issues for Staff members (Tickets, hotels, transportation)• All Travel arrangements for visitors (Hotel, transportation, etc…)• Planning meetings and workshops• Residence permits for international staff• Visa for Local staffDescription of Achievements• Biannual budget data input for all departments in one day • Recycling project (proposal, planning, execution, implementation, and follow up) • Streamlining the travel process along with my supervisor Mohammad Bhar• Coordinating with embassies to decrease the duration of obtaining a visa• Reinforcing the relationship among departments and with Head Quarters• Handling all Admin Service Division services for more than one month• Hundreds of Thanks you letters, recommendation letters, and appreciation emails Reason for Leaving I was working on an Acting Post till the employee came back Show less Description of duties• Supervising Cleaners• Handling all kind of loading / offloading services via Services Hotline• Passing maintenance messages from Staff to Senior Handyman• Assisting in other Admin Services jobs• Catering for workshops, events, meetings, and conferencesDescription of Achievements• Moving more than 7 offices in one day more than one time • Performing the services in less than one hour (I never had a tray)• Organizing workshops, meetings, conferences (refreshments, room, lunch, etc) in a perfect mannerReason for Leaving: Promotion to be a Travel Assistant in addition to my normal duties Show less
Administrative Assistant (Administration) Exact title: Travel Assistant
Oct 2008 - Dec 2009Clerk A (Administration Department)
May 2008 - Sept 2008

Terro Est. for Trading & Contracting
Sept 2008 - nowPlanning & Budget Control ConsultantDescription of duties• Budget control• Contracting• Reviewing projects' plans and proposals• Drafting proposals for bidding• Feasibility studies• Financial analysisDescription of Achievements• Deliver last minute proposals on the same day or next day morning at large.• Handle project plans in 2 days (finish the whole plan in one night) Reason for Leaving: Still working on project based

UNRWA
May 2010 - Aug 2010Problem Solving Focal Point (Recreation Project with Right to Play Funded by European Union)Description of dutiesRecreation project where I was an admin assistant from 03/05/2010 - 20/06/2010 supervising registration clerks, visiting schools, and maintaining the registration process and distributing confirmation slipsAs of 21/06/2010 till the end of the project, I was the problem solving focal point for recreation project where I used to contact location managers on daily basis to take the attendance rate, check if everything is going smoothly, and solve all issues on spot.Description of Achievements• Certificate of Appreciation signed with special thanks from Director of UNRWA Affairs, Lebanon• Daily attendance rate from all areas in Lebanon sent by email to all concerned Staff Members• Creating a friendly environment with Location Managers, Assistant OSOs, and my supervisorsReason for Leaving: End of the Recreation Project Show less

Ministry of Social Affairs Lebanon
Apr 2013 - Sept 2017Project title: Syrian Crisis Response programDescription of duties• Assisting refugees to register with UNHCR• Health Assistance, SGBV, WASH, Shelter, Protection, and healthcare• Distribution of Food Kits, Hygiene Kits, Winter Kits, baby Kits, Diapers, and Medicine …..• Coordination with municipalities, all associations, and local committees • Coordinating with MOSA centers, Ministry of Health, and local hospitals for primary acceptance • Following up on cases with UNHCR, GlobeMed, ICRC and critical illness cases• Follow up, coordination, and provide assistance to NGOs like NRC, DRC, ICRC, Care, UNICEF, UNHCR, UN Habitat, CHF, Agence premiere, and UNRWADescription of Achievements• Creating a union for Syrian refugees to avoid duplicates and provide wide assistance for the most number of refugees• Handling more than 27,000 refugees and responding to their demands in collaboration with personal connections, Local committees, NGOs, and donors (personal connection who pays the 15% difference for poor families)• Earning the trust and being a reliable source for local committees, associations, and municipalities • Creating a Strong link with the camps to insure continuous support and assistance • Gender and family sensitive cases Reason for Leaving: Still working Show less

Rami Fawaz for Consultancy Activities in Business and Administration
Aug 2013 - nowProfession Registration Certificate in the Ministry of FinanceConsultancy

PMI Lebanon Chapter
Jan 2016 - Jan 2016Social work
Quatro Group
Feb 2016 - Dec 2023International Business Consultant
The International Arbitration Organization
Apr 2017 - Apr 2019Counsellor
International Human Rights Commission
Apr 2018 - Mar 2024Assistant Regional Director
Apr 2022 - Mar 2024Chapter Director
Jul 2019 - Mar 2024Executive Member Middle East Region
Apr 2018 - Mar 2024

American Lebanese Language Center
Mar 2019 - nowInstructorBusiness Courses and Microsoft Office courses

Certified Life Coach
Dec 2019 - nowLife Coach
NEURO-LINGUISTIC PROGRAMMING
Feb 2021 - nowCertified NLP
Fantazia US
Feb 2022 - nowLegal Counselor
International News Agency for Human Rights
Jun 2022 - nowPublisher
International Human Rights Council
Apr 2024 - nowAssistant Regional Director
Licenses & Certifications

Information Counseling and Legal Assistance
Norwegian Refugee CounselJan 2014
Sexual and Gender Based Violence
UNFPA, UNICEF, UNHCRDec 2013
Humanitarian Coordination Training
OCHA, WHO, UNHCR, MOSASept 2013
Minimal Initial Service Package for Reproductive Health in Crisis Situations
Woman Refugee Commission and ICRCSept 2013
Lice and Scabies Awareness, Precautions, and Treatments
UNICEF & Ministry of Public HealthJun 2013
Emergency Response to the Syrian Crisis
UNHCR, UNICEF, Ministry of Social AffairsApr 2013
Learn and Play Summer Recreation Program
Right To Play, UNRWA, EUAug 2010- View certificate

NEURO-LINGUISTIC PROGRAMMING CERTIFICATION
New Skills AcademyFeb 2021 - View certificate

CSO Governance – Capacity and Innovation Conference
USAIDFeb 2019 
Personal Security and Awareness
UNRWAJan 2009
Creative Thinking Workshop
LEADJun 2008
Microsoft Office Advanced Level
Formatech - Integrated Learning CentersApr 2011- View certificate
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Certified Life Coaching
New Skills Academy (part of BE-A Education Ltd)Dec 2019 
Communication Skills and Conflict Resolution
UNRWAAug 2009
Volunteer Experience
Door to Door Polio Vaccination Campaign
Issued by Ministry of Public Health, WHO, UNICEF on Nov 2013
Associated with Rami FawazPolio Vaccination Campaign
Issued by Ministry of Public Health, UNICEF, WHO on Dec 2013
Associated with Rami FawazTranslator
Issued by Global Translator Community on Apr 2014
Associated with Rami FawazKindness Ambassador
Issued by Life Vest Inside on Jun 2017
Associated with Rami Fawaz
Languages
- enEnglish
- arArabic
- spSpanish
- frFrench
- geGerman
- tuTurkish
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