Satadru Paul

Experience

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  Maritim Lindsay

  Dec 1999 - Mar 2003

  Ticketing Agent
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  Nasa Travels - India

  Mar 2003 - Feb 2004

  Reservations Agent
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  EXL

  Feb 2004 - Apr 2006

  Incident Manager

  EXL Service.com is a leading operations management and analytics company that partners with businesses to transform their operations and drive growth. Specializing in providing data-driven insights and strategic solutions, EXL helps clients improve efficiency, enhance customer experience, and achieve competitive advantage.• Served as the first point of contact for reported motor incidents, ensuring timely and appropriate response.• Coordinated with internal teams (claims adjusters, legal, etc.) and external parties (repair shops, medical providers, etc.) to manage the incident effectively.• Maintained a clear, empathetic, and regular communication with clients throughout the claims process, providing updates and managing expectations.• Used technology and data analytics to improve incident response times, accuracy of claims processing, and overall customer satisfaction. Show less

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  Golden Falcon Travel

  Apr 2006 - Mar 2008

  Travel and Tour Consultant

  Golden Falcon Travels and tourism, specialized in creating bespoke travel experiences that cater to your unique desires and preferences• Handled corporate travel needs, including booking business trips and managing travel policies for corporate clients.• Fostered strong relationships with clients to encourage repeat business and referrals.• Ensured all travel arrangements comply with relevant travel regulations and industry standards.

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  Etihad Airways

  Mar 2008 - Jan 2017

  • Successfully launched the Etihad’s Trade Website and the Direct Agency Booking Portal, globally by coordinating with the Country Managers • Have been a first level support to the Trade and also to the local Etihad –Sales teams resolving any queries or concerns highlighted.• Teamed up with pricing team in Revenue Management for Fare pricing, discount code structuring• Undertook, budgeting, sales initiatives and plans to enhance the Booking Portal and making the Trade website more interactive and informative to the end users • Was responsible for managing and optimizing the airline’s direct booking platform for travel agencies. • Gathering feedback from travel agencies to understand their needs and challenges, using this information to inform portal enhancements and updates.• Ensuring that the portal content is up-to-date, including flight schedules, fare rules, promotions, and other relevant information.• Working closely with the IT department to troubleshoot technical issues, implement updates, and develop new features for the portal.• Ensured that the portal complies with industry standards and regulations, maintaining high levels of data security and privacy.• Preparing regular reports on portal usage, performance, and feedback, presenting insights and recommendations to senior management.• Conducting training sessions and on boarding new travel agencies to the portal, ensuring they understand how to use the system efficiently.• Overseeing the functionality, accessibility, and user experience of the direct agency portal to ensure seamless operation for travel agents. Show less • Collaborated with suppliers to create attractive holiday packages, accommodations, tours, and other travel-related services.• Assisted Marketing department in developing and implementing marketing campaigns to promote holiday packages through various channels, including online, print, and social media.• Oversaw the creation and distribution of detailed itineraries for customers, ensuring all aspects of the holiday package are accurately documented.• Provided support to the sales team by equipping them with detailed product knowledge, promotional materials, and training sessions.• Maintained strong relationships with suppliers to ensure high-quality service delivery and troubleshoot any issues that arise.• Ensured all holiday packages and operations comply with relevant travel regulations, industry standards, and company policies.• Tracked and analyzed key performance indicators (KPIs) to assess the success of holiday packages and operational efficiency.• Prepare regular reports on sales, customer feedback, and operational performance for senior management review.• Identified opportunities for process improvements to enhance efficiency, reduce costs, and improve customer satisfaction.• Participated in ongoing training and development programs to stay current with industry trends, customer service techniques, and operational best practices. Show less

  • Direct Agency Portal Officer - Commercial Strategy & Planning

    May 2014 - Jan 2017

  • Business Systems Coordinator - Etihad Airways -Holidays Database

    Mar 2008 - May 2014
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  Al-Hamd Travels

  Feb 2018 - Mar 2022

  Senior Travel Consultant

  Al Hamd Travels is a travel agency based in Abu Dhabi, UAE. The company specializes in providing a wide range of travel services, including flight bookings, hotel reservations, holiday packages, and customized travel itineraries. Known for its customer-centric approach, Al Hamd travels , aims to deliver memorable travel experiences by offering personalized and reliable services to both leisure and business travelers. Their team of experienced professionals ensures that clients receive the best value and highest quality in all their travel arrangements.• Being a Business Development specialist, I have been instrumental in Identifying and prospecting potential clients.• Developing and nurturing relationships with key decision-makers and stakeholders and pitching services and solutions tailored to the specific needs of clients. • Identifying and fostering strategic partnerships with relevant organizations, vendors, and industry players under Aviation and Travel sector. • Collaborating with trade partners to expand service offerings, reach new markets, and enhance value propositions.• Overseeing the successful execution of projects from initiation to completion and coordinating cross-functional teams and resources to deliver solutions on time and within budget.• Utilizing internal reporting tools and data sources to track performance metrics and drive accountability across the team. • Conducting market research to identify trends, opportunities, and potential clients within travel trade.• Was responsible for the travel agency's further expansion to Dubai and the Northern Emirates. This strategic move aimed to broaden the agencies reach, cater to a larger customer base, and enhance the service offerings in those key regions.• Analysed competitor strategies and industry dynamics to upgrade and enhance the business development strategy. Show less

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  Paperboat Holidays

  Nov 2024 - now

  Business Development Operations Manager

  Business Development -Market Research and Strategy/Partnerships and Collaborations/Product Development/Revenue Growth/Brand PromotionOperations Management -Service Delivery/Team Management/Process Optimization/Quality Assurance/Budget and Resource Management Further Overseeing :Business growth through client acquisition and retention. // Maintain a reputation for excellence in service delivery.//Drive profitability while enhancing customer satisfaction.