Ayanda Yolanda Jacobs

Experience

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  Progressus Research & Development Consultant

  Nov 2000 - Jan 2003

  Research Assistant
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  Bridging the Gap Holdings (Pty) Ltd.

  Mar 2004 - Oct 2005

  Office Administrator
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  C.A. Schoeman Attorney and Administrator

  Nov 2004 - Nov 2006

  Administrator
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  FastFwd (Pty) Ltd in the Human Resources & Recruitment

  Sept 2006 - Jan 2007

  Recruitment Administrator
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  Matla ke a Rona People Solutions

  Feb 2007 - Oct 2008

  Office Assistant
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  JD Group

  Nov 2008 - Apr 2018

   Provide efficient recruitment services and action relevant HR administration to enable business objectives Provide efficient recruitment services to enable business objectives Action recruitment administration Deal with customers in a customer centric manner  Effective self-management and teamwork Plan recruitment assignments in line with requirements  Provide recruitment services to clients Drive and maintain talent pools  Meet with Line Manager to understand short and long term recruitments needs and b Source appropriate interview tools to support the recruitment process business environment Regularly update e-Recruitment site in line with standards Drive sourcing initiatives to ensure sufficient quality candidates for current  Apply knowledge of the organizational systems, structures, policies and procedures to achieve results staffing needs Maintain critical workforce segment talent pools Compile documentation for the appointment of the suitable candidate  Pre-engage new employee on pre-status and send candidate welcome pack Prepare and hand over on boarding pack and 90 day planner for the line manager Show less  Plan recruitment assignments in line with client needs  Customise sourcing approach, selection and screening approach to best meet client requirements Create sourcing plan in line with client requirements, Hub operational plan and Talent Planning and Acquisition standards Create advertisement in line with client requirements and Talent Planning and Acquisition standards Advertise position using agreed channels and sourcing plan Screen applications for suitable candidates using agreed selection criteria Provide recruitment services to clients Drive and maintain talent pools  Plan and execute mass recruitment drives aligned to Chain/Division/Service Department requirements Drive sourcing initiatives to ensure sufficient quality candidates for current and future staffing needs Enable and monitor customer centricity  Implement customer satisfaction improvement measures for area of responsibility and report on levels of customer satisfaction for area of responsibility Effective self-management and teamwork Apply knowledge of the organizational systems, structures, policies and procedures to achieve results Show less  Weekly tracking to ensure contact centre is staffed according to the agreed headcount. Compile Weekly and Monthly reports Listen to and resolve customer queries by providing the correct information and options using the agreed HR process. Assist with interviews as a HR partner Recruitment process; filling vacancies within 14 days of the recruitment requisition as per the policy and SLA agreement with operations Super-User on the I-Grasp system: Advertising posts on I-Grasp Support for line managers and candidates on the I-Grasp system Managing bookings for the use on PC’s to applying for posts via i-grasp Promoting the use of the I-Grasp system among all employees Request login details to IT after appointments Managing, filing and maintaining complete records that legal compliance records were done for every new employee. Load vacancy on the system and send a request to the agencies and advertise internally on notice boards, via e-mail distribution, i-grasp system Receive candidate CV’s from the agencies. Shortlist Cv’s, telephonic screening/ receive applications from internal staff  Send shortlist to the line managers for the to shortlist for interviews  Set up interview dates and arrange interview times, arrange walk in access with security and reception Receive feedback from interviewer and forward feedback to the agencies/ successful candidate  Type regret letters and HR Manager signs to authorise Forward final list of trainees to relevant parties (Contact Centre Management, HR, Building Manager, IT and Training)  Multi-skilling and continuous improvement of ability to perform other HR functions outside of primary functions.  Maintain CV database system Assist with the HR administration  Assist with the Rewards and Recognition Committee campaigns  HR campaigns for the Contact Centre  Assist consultants with other applications for branch applications Show less

  • Recruitment Consultant

    Jan 2014 - Apr 2018

  • TPA Consultant

    Mar 2012 - Dec 2013

  • Human Resources Recruitment Assistant

    Nov 2008 - Feb 2012
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  Abacus Insurance

  Apr 2018 - now

  HR Officer