Karan Kumar

Experience

• 

  WNS Global services, Pune

  Feb 2014 - Jan 2016

  Senior Associate

  o Accounts Receivable Executive for a US & Canadian based Logistics Processing trucks rental and lease paymentso To provide customer service. o To call & respond to queries of customers & clients across USA & Canada. o Responsible for all the receivables on behalf of the client. o Process payments of the customers as per the invoices and backup received.o Verification of cheques of customers from various banks (Bank of America, RBC, Wachovia)o Ensure smooth running of the accounts receivableso Liaise and resolve all payment issues with internal and external clients o To prepare Daily/Weekly finished counts.o System used for application ‘Mainframe’ Show less

• 

  Infosys BPM

  Feb 2016 - Jun 2018

  Account Specialist

  • Work Descriptiono I am responsible for F & A related activities for Germany, Austria and Switzerland regions.o I also provide consultancy services to clients by responding to their emails with questions related to state issues.o I have been to Frankfurt (Germany) office for almost a month, to acquire knowledge in F & A part, how clients are working and same delivered to all the team members.o Expertise on applications like SAP (Germany) and Navision (Austria and Switzerland)• Team Managemento Train, develop and manage the staff assigned to all the AR activities.o Ensure optimum utilization of resources, appropriate task allocation & back-up planning.o Evaluation of performance and mentor the staff to take-up advanced level of assignments.o Updating the client on group’s performance, planning team’s growth & developing practice.• Leadership Roleo Lead regular meetings on utilization, staffing & engagement progress. o Assess and recognize strong performers and develop plan to strengthen weak performers.o Developed short term and long term plans to expand and sustain growth in the market place. Show less

• 

  TIBCO

  Jul 2018 - Dec 2022

  Accounts Receivable Specialist

  o Email invoice for US/Latin American customerso Log invoices in Portal for US/Latin America customerso Daily log/certify in Transaction Report invoices have been emailed/logged in Portal as they are being submitted/completed under the AR Note column.o Process revenue recognition for training (Education)o Sales credit transfers for training (Education)o Process expense billingo Process miscellaneous invoices for refund requestso Process miscellaneous invoices for On-Account balanceso Process write-off requests received via OTR form in iReceivableso Respond to emails related to above responsibilities Show less

• 

  Cloud Software Group

  Dec 2022 - now

  Credit and collections analyst

  • Sending statements to customers (Low/High risks) on a daily basis and following up on the payment of invoices.• Using different platforms to get the contact details for all the auto renewal customers like tableau, COSS to get the copy of the PO etc. • Raising the support case for the requests from customer for changes like addresses, amount, taxes etc. in SFDC.• Raising RMA cases which are uncollectable and overdue more than 60 days and also make sure to clear the line items of credit invoices raised for RMA cases with the cash apps team.• Following up with the cash apps team for the remittances forwarded for the payment received and make sure to be applied accordingly without fail. • Solving queries of customer as for an update and also for the credit memos. • Having weekly call with to review high risks, RMA and dispute cases and solving them accordingly. • Providing the feedback to credit team if the customer is not loyal in paying the invoices on time in order to hold or release the credit. • Updating the tracker (ageing report) on a regular basis and also updating the text in the SAP application as and when required. Show less