Tamer Hossien

Experience

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  LADIS

  Apr 2003 - Apr 2008

  Technical Support and Systems Engineer

  - Technical management of National Archive Automation Pilot Project- Web master and database administration for the legal portal http://www.tashreaat.com- Administrating company’s servers (Active Directory, DHCP, DNS, Windows 2000 Advanced server, Exchange 2000 server, and Web servers)- Administrating Company’s network infrastructure- Administrating company's web servers.- Helpdesk and support engineer

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  Raya

  Apr 2008 - Dec 2011

  IT Specialist

  - Participate in building RDC virtual environment using ESX and VCenter 4.0.- Data Center Operations Specialist.o Monitoring.o Batch management.o Security hardening.- Implement backup solution using Symantec Backup exec.- Virtualization environment administration- Build email hosting solution using VMware and Microsoft technologies.- Helpdesk and support engineer.- Network services support engineer.- Technical remote-site leader.

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  Best Service - Raya Trade

  Oct 2008 - Jan 2010

  Senior Systems Administrator (Outsourced)

  - Lead support team to enhance customer satisfaction.- Establish new policies and procedures to enhance hardware replacement and support.- Increase Customer satisfaction by applying SLAs and enforce support policies.- Increase the remote site visibility for managers at HQ, by using proper reporting and communications.

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  Fawry Banking and Payment Technology Services

  Oct 2008 - Jun 2010

  Senior Systems Administrator (Outsourced)

  - Initial setup for company's infrastructure.- Coordinate technical requests between Fawry and back-end team at HQ.- Manage procurement of new hardware and its installation.- Implement new requirements at Fawry's site.- Manage Data Center operations and support team.

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  Raya Data Center

  Jan 2012 - Apr 2015

  Team Leader

  Datacenter operations team leader:- MS Exchange Implementation Project:o Design and Implement Virtual infrastructure using VMWare ESXi 5.1o Design and Implement multi-site Active Directory and Highly Available Ms Exchange 2010 with Forefront Protection for Exchange and TMG security.- RDC Cloud Project committee member:o Assess leading cloud solutions (e.g. HP CSA, BMC, CIAC, and Citrix)o Build proof of concept for HP CSA.o Compare between leading hypervisors and private cloud solutions.- RH Virtualization Project:o Compare between leading storage vendors (e.g. EMC, HP, and Huawei)o Select corporate storage solution.o Lead project team to collect and analyze current infrastructure.o Build Business Case for virtualization project.o Develop project plan.- Team-lead applications team to manage datacenter’s operations:a. Build Self Service Portal for “RDC Hosted Email Service”b. Build reporting and analysis services.c. Implement reports for management and security audits.d. Customer’s portals administration.e. Backup operations using Symantec Backup exec and Veeam B&R 6.5.f. Monitoring datacenter’s equipments using PAESSLER PRTG, and MS SCOMg. Team management: build operations processes, and shift scheduling- OHSAS Committee member. Show less

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  Seoudi Group

  Jan 2015 - Jan 2015

  System Administration - Section Head
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  Seoudi Group

  May 2015 - Dec 2017

  System Administration - Section Head

  Implement Virtualization infrastructure sing Hyper-V- Implement virtual infrastructure:o Clustered Filer Servero SQL 14 Clustero SQL 12 Clustero System Center Service Managero System Center Configuration Managero System Center Virtual Machine Managero System Center Data Protection Manager- Implement Hybrid Exchange Server implementation- Implement Microsoft Skype for Business- Manage technical support team.

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  Modernmotors

  Jan 2018 - Apr 2019

  Head of IT Department
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  Microsoft

  Jul 2018 - Nov 2018

  Office 365 Ambassador

  I worked as a part time Office 365 Support Ambassador, my duties include:- Guide new customers to setup and provision Office 365 services. - Receive and resolve support calls from existing customers.- Comply with existing policies and GDPR requirements.

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  Raya CX

  May 2019 - now

  Develop change management, Incident Management and IT business Continuity processes.Develop an extensive Setvice Catalog for all IT Services and associated infrastructure.Redesign and build new datacenter at Smart Village branch.Apply PCI-DSS requirements and successfully gain PCI-DSS certification for two datacenters.Successful pass SOC 2 attestation. Participate in application of GDPR requirements and successfully gain GDPR attestation.Design Work from Home model, and smoothly adapt WFH model as a DR solution.Build, train and lead WFH Support team to provide remote support for remote workers. Show less

  • IT Systems Manager

    Sept 2020 - now

  • Business Continuity and Data Center Manager

    May 2019 - now