Larry Meinstein

Experience

• 

  Microsoft

  Nov 1995 - May 2016

  Technical Support Engineer

  Senior Support Engineer Outlook Team: Microsoft Corporation, Irving Texas (2001 to 2016):• Responsible for supporting and troubleshooting Outlook configuration, deployment and performance issues in both On-Premises and Office 365 environments. Gathered and analyzed client traces. Supported configuring Microsoft Exchange Client connectivity settings. • Managed complex and long running Outlook cases that impacted Client performance and stability.• Supported Professional and Enterprise customers at both the first touch and Escalation level. Assumed ownership of politically sensitive and long running Server Down cases. • Provided 24/7 Outlook Escalation level support during On-call rotations.• Filed and submitted Outlook Bugs and Design Change Requests.• Lead Beta and Escalation engineer for the Business Contact Manager CRM Add-in. Supported Business Contact Manager usability, database sharing and SQL Server Express setup issues. Wrote and delivered Business Contact Manager training. • Mentored and collaborated with peers on the Exchange messaging team and with engineers in other specialties.Support Engineer FrontPage Team: Microsoft Corporation, Irving Texas (1998 to 2001):• Assisted customers with troubleshooting web page design, publishing FrontPage Webs, and Personal Web Server configuration. • Technical Lead for FrontPage support engineers employed by Microsoft Partners. Responsible for training and mentoring support engineers via regular visits to Microsoft Partner sites.Support Engineer Microsoft Excel Team: Microsoft Corporation, Irving Texas (1995 to 1998):• Helped resolve customer issues with Excel Configuration, Formula writing and Macro Troubleshooting. Also supported Microsoft Office Setup on both Windows and Mac Platforms. Show less