Sayed Masood

Experience

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  NCR Corporation

  May 2003 - Feb 2006

  IT Analyst

  In NCR, i was responsible for,- End user support.- Managing Avaya Definity System.- Local LAN support.- Remote hands support to various teams.- Periodic server patching.- Working with providers during circuit down situations.- Supporting verint solution for NCR call center.- New hire setups.

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  Accenture

  Feb 2006 - Dec 2009

  Senior Network Analyst

  Was responsible for supporting one of the largest client in UK having worldwide presence, providing LAN, WAN, Security infrastructure support. Responsibility also included working with architecture teams (TDA's) and gather specific requirement, design solution based on inputs from architecture team / customers, leading the effort to get sign off from various stakeholders, solution implementation and final sign off from business. Key responsibilities:-- Incident Management- Change Management- Configuration Management- Leading design discussions from network perspective.- Documentation- Working with different teams like platform, compute, DB to implement the solution.- Periodic capacity management discussion with relevant stakeholders reviewing current requirement in terms of bandwidth and providing recommendation based on observation / capacity reports. Show less

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  Unisys

  Dec 2009 - May 2010

  Senior Network Consultant

  My responsibilities in Unisys included:- Incident Management.- Change Management- Configuration Management.- Periodic Network Maintenance.- NW Implementation.

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  Cisco

  May 2010 - Apr 2011

  CSE

  I was part of Cisco High Touch Technical Support LAN switching team providing technical support to some of the largest enterprise, financial & service provider customers.• Working on customer problem tickets..• Information gathering and documentation to help diagnose problem. • Analyzing current customer environment to figure out if problem is due to any architectural flaw.• Actively participate in customer internal teams discussion alongwith Cisco account manager to help customer understand problem and sharing plan of action.• Work together with advanced teams (development, escalation etc) to provide best solution to the customer and file bugs for new unknown issues.• Re-create complex issues in lab, which involve replicating customer’s environment in the lab.• Attend new product BU trainings to understand latest products and architecture.• Coach new joinees to help them understand tools and processes needed to be able to support customers. Show less

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  Adobe

  Apr 2011 - Jun 2017

  Lead Network Engineer

  My current responsibility include providing network support to Adobe worldwide internal users.I am responsible for incident management including handling customer escalations, change management, capacity management, vendor management. I led NW efforts in two of the biggest facilities projects in India.My responsibilities in those projects included,* Participating in requirement gathering discussions to understand and capture requirement from business / key stakeholders.* Working with various teams including PMC, agencies to make sure network specific requirements are captured in design.* Working with structured cabling vendor to finalize cabling design.* Working with different agencies/PMC to make sure network dependencies are captured.* Working with project management team to include NW activities in master project plan, * Documenting key risks and contingency planning.* Budgeting & BoQ.* Leading discussion with key local as well as US stakeholders to get budget/BoQ sign off.* Participating in regular discussions with internal project team as well as PMC/agencies to understand current status, challenges etc.* Leading NW Design discussions including LAN/WAN/Wireless deployment.* Actively working with ISP's for timely circuit delivery.* Working with OEM's/partners for timely network gear delivery.* DC relocation planning which includes preparing and verifying network gear, planning move plan based on equipment criticality, documenting risks and contingency planning and draft actual move plan with the help of other teams/external consultants.* NW implementation. Show less

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  Publicis Re:Sources

  Jun 2017 - now

  • Director - Network Services

    Nov 2018 - now

  • Senior Manager - Network Services

    Jun 2017 - now