Experience

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  Scholarly and reference book publishing companies

  Jan 1992 - Jan 2000

  Acquisitions editor

  Built an award-winning portfolio of books about music and the performing arts at Routledge, Garland Publishing, Da Capo Press, Oxford University Press and Schirmer Books.

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  Asian american writers' workshop (aaww)

  Jan 1993 - Jan 1995

  Editor, asian pacific american journal

  Volunteer role as editor for the Asian Pacific American Journal literary publication, produced by the non-profit Asian American Writers' Workshop.

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  Girl scouts of the usa

  Jan 2001 - Jan 2004

  Web designer/programmer

  Managed the design and development of Girl Scouts of the USA’s corporate website www.girlscouts.org, Spanish-language site, online shop and sites for girls and teens.

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  Ets

  Jan 2005 - now

  Strengthened the user experience and usability of ETS’s websites, applications, tests, score reports and other digital experiences; managed and mentored 3–5 user experience designers and consultants; created wireframes, prototypes, flow diagrams, information architecture; conducted usability tests, user research, competitive analyses; analyzed survey feedback and data to inform designs and measure success; promoted user-centered design throughout ETS. Proven record of customer satisfaction and call reduction. Show less

  • Senior Director, Assessment and Product Innovation

    Oct 2024 - now

  • Product Manager Lead

    Aug 2022 - Oct 2024

  • Senior Product Owner | Product Management Lead

    Jan 2017 - Aug 2022

  • Director, User Experience

    Jan 2008 - Jan 2017

  • Senior User Experience Designer | User Experience Designer

    Jan 2005 - Jan 2008