Experience

• 

  Gia (gemological institute of america)

  Sept 2004 - Nov 2024

  • Led 40 developers and 4 business analysts, consistently finishing 35+ projects each year.• Cut post-deployment defects 50% by using metrics to improve requirements gathering, development, and testing practices.• Reduced overhead $300,000 by digitizing a product and streamlining supporting processes.• Launched dedicated deployment pipelines with IT teams, increasing bug fix rate 3x.• Optimized project design with compliance, legal, and client service teams to launch sanctions protections 30% faster. Show less

  • Sr. Business Analyst

    Jan 2021 - Nov 2024

  • Business Analyst

    Jan 2019 - Jan 2021

  • Associate Business Applications Analyst

    Jul 2017 - Jan 2019

  • Weights & Measures Assistant

    Jun 2005 - Jul 2017

  • Security Officer

    Sept 2004 - Jun 2005