Experience

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  Trans-nation sacco limited

  Oct 2020 - Dec 2020

  Junior data analyst

  - Developed and maintained data dashboards to monitor creditrisk and collections performance.- Utilized statistical tools such as R, Python, and SQL to performdata analysis and generate insights.- Collaborated with cross-functional teams to provide data-drivenrecommendations for business improvements.- Prepared and presented comprehensive reports to keystakeholders.

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  Equity bank limited

  Oct 2021 - Oct 2024

  Technical support specialist

  Key responsibilities:Help Desk Support: Provided first-level support to bank employees for hardware, software, and network issues. This included troubleshooting and resolving technical problems via phone, email, or chat.Remote Support: Assisted employees working remotely by using remote desktop tools to diagnose and fix issues. Ensuring that remote workers have access to necessary resources and applications.System Maintenance: Performing regular maintenance on bank systems, including updates, patches, and backups. Ensuring that all systems are running smoothly and securely.Network Support: Managing and troubleshooting network connectivity issues within the bank. This includes configuring routers, switches, and firewalls to ensure a secure and efficient network.Application Support: Providing support for banking applications and software used by employees. This includes installing, configuring, and troubleshooting applications to ensure they function correctly.Security Support: Implementing and maintaining security measures to protect the bank's data and systems. This includes monitoring for security breaches, conducting security audits, and educating employees on best practices.User Training: Conducting training sessions for bank employees on new software, systems, and security protocols. Ensuring that employees are knowledgeable and comfortable using the bank's technology.Incident Management: Managing and resolving technical incidents that impact bank operations. This included coordinating with other IT teams, documenting incidents, and implementing solutions to prevent future occurrences. Show less