Experience

• 

  El al israel airlines

  Mar 2007 - Apr 2008

  Executive assistant to general manager

  • Office Manager; coordinated the office move, effectively meeting all budgetary and security requirements, resulting in a seamless office relocation• Responsible for Customer Relations department, including tracking, corresponding with passengers, authorizing refunds• Managed all Human Resources processes for a group of 20+ employees, including candidate screening, interviews, hires / departures, work permits, etc. • Organized and executed executive events, including executive meetings and corporate celebrations Show less

• 

  Deloitte

  Apr 2008 - now

  I lead strategic initiatives that integrate accessibility into every facet of our digital ecosystem. In this newly established role, I am responsible for creating, implementing, and continuously evolving comprehensive digital accessibility standards, frameworks, and solutions, ensuring that our technology platforms and services are universally accessible.I work closely with cross-functional teams within Deloitte Technology, Talent, and Global to develop and deploy innovative tools and best practices that not only ensure compliance but also foster a culture of accessibility across the organization.In addition, I chair the Global Deloitte Technology Accessibility Community of Practice, where I facilitate regular roundtables and feature guest speakers to promote awareness of disability inclusion and share cutting-edge digital accessibility solutions. This community-driven approach empowers teams globally to collaborate on advancing accessibility initiatives and driving impactful change. Show less Leading three services, responsible for defining support models, creating process documentation, training materials, communication templates, and reports • IT Support Services Process Intake, responsible for interacting with various project managers and process leads to define the support model for all new or updated service and application• Canadian Deloitte OnLine SharePoint Admin team, responsible for the annual usage revue• Deloitte Canada Conferencing Solutions with proven ability to train and foster excellence in customer care Show less • Deloitte Canada Videoconference Administrator, and Service Lead responsible for scheduling 24+ Canadian sites, which includes managing team of 2 schedulers for 80+ internal and external videoconferences per month; with proven ability to train and foster excellence in customer care (e.g. trained 6+ VC schedulers a year) • Monitor monthly usage metrics, and VC trends for internal and external usage• Senior Analyst as part of the IT Support Services Expert Service Desk & Practice Team; responsible for interacting with various project managers Show less • Assumed role of Deloitte Canada Videoconference Project Manager, which included the coordination acquisition, installation, certification, and implementation of 65+ new and traditional videoconferencing units for 28 Deloitte locations across Canada within 8 months and a budget of $1.5M+• Created reservation forms, booking procedures, and instruction guides, developed end-user content for Portal and documented the progression of the Videoconference Project• Managed all videoconference requests with internal and external stakeholders across Canada, with 80 to 100+ videoconferences per month• Trained team of 3 VC schedulers to process requests, and assist end users • Liaised with vendor for all troubleshooting and problem solving procedures to ensure service and curb interruptions Show less

  • Lead, Deloitte Technology Canada Digital AccessAbility Center of Excellence (CoE)

    Dec 2024 - now

  • Senior Specialist | Digital Accessibility and Accommodations Support

    Jan 2022 - Dec 2024

  • Senior Analyst | Support Services

    May 2012 - Dec 2021

  • Senior Analyst | Service Desk/ITS

    Mar 2011 - May 2012

  • Deloitte Canada Videoconference Specialist

    Apr 2009 - Mar 2011

  • Videoconference National Coordinator & Executive Assistant

    Apr 2008 - Apr 2009