Experience

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  Westpac

  Mar 2016 - Apr 2018

  State manager - consumer connect now

  Spearheaded Westpac's inaugural digital home lending initiative, leading a high-performing team of 50 Home Finance Managers across Victoria and Tasmania. Orchestrated a transformative client experience by leveraging cutting-edge digital channels, resulting in significant growth in the home lending portfolio.Key Achievements:• Pioneered and successfully implemented Westpac's digital home loan experience, resulting in a 40% increase in customer satisfaction scores and a 25% reduction in loan processing time• Optimized operational efficiency, achieving a 30% reduction in cost-per-loan acquisition while maintaining high-quality lending standards• Cultivated a high-performance culture, leading to a 20% increase in team productivity and a 15% improvement in employee engagement scores Show less

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  Bank of melbourne

  Apr 2018 - Jan 2021

  Regional general manager

  Led a diverse, cross-functional team of 100 sales professionals across 14 strategic locations, encompassing branch staff and lending managers in Bank of Melbourne's city and inner fringe retail network. As a senior leader, orchestrated frontline operations serving all customer segments, managing a robust balance sheet of $1.5 billion in assets and liabilities. Demonstrated scaled leadership by:o Leading daily operations of 14 branches, ensuring optimal performance and adherence to banking regulations and internal policieso Managing and developing a team of branch managers and lending specialists, fostering a culture of high performance and customer-centricityo Directing the strategic growth of both assets and liabilities, balancing risk and opportunity in a competitive marketo Collaborating with internal departments, broker networks, and industry partners to expand market reach and deepen client relationships o Implementing digital transformation initiatives to enhance operational efficiency and customer experienceKey Achievements:• Successful delivery of key strategic digital transformation, consolidating branch network from 17 to 13 locations in 12 months while maintaining service quality and customer satisfaction• Drove consistent year-on-year balance sheet growth of 5% through strategic collaborations and targeted market expansion initiatives• Cultivated an exceptional workplace culture, achieving best-in-class employee engagement scores of 86% and 88% for two consecutive years Show less

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  Commonwealth bank

  Jan 2021 - now

  Spearheaded a cross-functional initiative to seamlessly integrate Bankwest Business Bank customers into CBA's ecosystem. Orchestrated the design and implementation of innovative solutions, accelerating transition velocity while enhancing experiences for both customers and internal teams. Led a diverse group of direct and indirect reports, driving collaborative efforts to ensure a smooth and efficient transition process. Key Achievements:• Accelerated transition process by designing and implementing product pathways for business products ahead of schedule and under budget• Orchestrated a comprehensive transition team restructure, enhancing operational efficiency• Exceeded transition velocity targets through strategic planning and effective stakeholder engagement Show less Led the strategic solution design for transitioning Bankwest Business Bank home loan products to CBA. As Product Owner, architected and implemented end-to-end transition strategies, prioritizing seamless customer experiences and operational excellence. Drove innovation in process design, ensuring a frictionless integration while optimizing efficiency across both organizations.Key Achievements:• Strategically managed the closure of Bankwest Business front book, engineering a seamless customer transition to CBA• Developed an innovative, streamlined credit assessment process, enabling efficient refinancing for 95% of home loans • Designed and implemented a low-friction transition framework for existing home loan customers, enhancing overall user experience• Secured $3.6 million in investment funding to revolutionize the business bank home loan document sign-up process:o Influenced the transformation to a fully digital, end-to-end customer experienceo Pioneered the bank’s first "click-to-accept" process, significantly enhancing cybersecurity and user convenience Show less Led a high-performing sales team of 55 Business Home Lenders across Victoria and Tasmania, driving exceptional growth in CBA's Business Bank Home Loan portfolio. Demonstrated superior sales leadership by:o Implementing a data-driven sales strategy, resulting in a 30% increase in loan book value and market share expansiono Designing and executing an innovative sales pipeline management system, boosting conversion rates by 25%o Cultivating a high-performance sales culture through personalized coaching, resulting in 70% of team members consistently exceeding targetso Pioneering a customer-centric sales approach, improving client satisfaction scores by 20% and increasing repeat businesso Forged strategic alliances with Business Banking teams, increasing portfolio penetration by 40% through targeted cross-selling initiatives and joint client engagementsKey Achievements:• Finalist for CBA Everest Award in 2021 for exceptional YoY Home Loan balance sheet growth• Achieved top quartile (globally) and #1 (internally) people engagement index: 88% (Sept 2021) and 90% (March 2022)• Implemented strategic transformation of lending support model, increasing lender productivity by 80% Show less

  • Executive Product Owner - Business Lending Customer Offer Digital

    Sept 2024 - now

  • Executive Product Owner - Bankwest Migration

    Jul 2023 - Sept 2024

  • Executive Manager - Product Owner

    Apr 2022 - Jun 2023

  • State Executive Manager VIC/TAS Business Home Lending

    Jan 2021 - Jun 2022
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  Hermosa athletica

  Jul 2022 - now

  Founder

  Hermosa Athletica is an Australian-owned and operated brand that embodies the essence of women. Founded in July 2022 in Melbourne Australia, Hermosa is more than just activewear. It's designed to empower and encourage women to take care of their physical wellbeing because we strongly believe that an active body fuels a healthy mind.