Experience

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  Unisys

  Jun 1982 - Mar 1995

  System analyst / project manager

  Project Manager for software development in various line of business: Health Care, Social Services, Education, Insurance, System Analyst for Distribution and Accounting solutions.

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  Federation insurance / the economical insurance group

  Mar 1995 - Jul 2003

  Project manager

  Project Manager responsible for the development of a Web portal solution, an EDI solution and a Direct Bill invoicing solution.Project Manager responsible for the implementation of a document imaging solution across the company.

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  Lgs / ibm canada ltd.

  Jul 2003 - Dec 2014

  Manage the Service Delivery activities for the Economical AMS Outsourcing agreement and ensure a single point of accountability for the services provided by LGS/IBM to Economical Insurance. • Relationship Management with the client.• Build client satisfaction through formulation, development, implementation, and delivery of application services. Monitor the overall delivery of services.• Client facing, managing client escalations, reporting the status of work to client on a weekly basis, status updates for governance meetings on a monthly basis. Produce management dashboard with the appropriate Key Performance Index (KPI).• Ensure proper communication and governance reporting to Economical stakeholders.• Manage risks and costs associated with the outsourcing agreement.• Manage the Human Resources required to deliver the system services, including some global resourcing.• Responsible for resource needs of the project, including staffing the project team with the right skilled resources and rotation of resources and training for the resources.• Manage the IBM service delivery processes and the integration with the client ITIL processes as defined in the Work Management Guide (WMG).• Review project management plan, project estimates and delivery schedule with the LGS/IBM Project Managers.• Managed in improving the delivery excellence, quality initiatives to improve the productivity of the team.• Assist the client for the implementation of the Agile methodology (Scrum) for the new application development initiatives.• Ensure Data Security and Privacy in all service delivery activities. Responsible for DS&P activities of the project and submit the evidences for quarterly RRA (Risk Review Assessment) audits.• Manage the annual Disaster Recovery test with the client. Show less Project Manager assigned to this client and responsible for the following projects:Manage the Federation Infrastructure Integration Project to standardize the Federation IT environment (hardware & software) and to transition the support of the hardware and software applications from LGS to Economical. This project delivered the hardware and software upgrades to ensure consistency, compliance and operational efficiencies.Responsible to manage the project activities for the physical move of all Federation IT infrastructures from the client location to the IBM hosting site. Project Manager responsible for the creation of the Federation insurance’s Disaster Recovery plan. Participate in the project planning phase for the ‘Claims Distribution System’ (CDS), which has been initiated to improve the distribution and allocation of claims, resources, and facilities for the Economical insurance group. Manage the deployment of the electronic document management solution (Hummingbird DM) to the Missisquoi offices within the Economical group. Implement the new workflow to ensure operational efficiency with the new solution and the various departments. Plan the data conversion from the Federation legacy system (IMS) to the new policy management system being developed by Economical. Analyse the conversion needs, prepare the technical specifications, identify potential problems and propose solutions to the business conversion team.Coordinate steady state service requests received from Federation Insurance and manage the appropriate workload and schedule for the support team to deliver the service requests. Show less

  • Delivery Project Executive - Senior Project Manager

    Jan 2008 - Dec 2014

  • Project Manager

    Jul 2003 - Dec 2007
• 

  Lgs - une société ibm

  Dec 2014 - May 2016

  Director of the IT Architect practice within the LGS organization and responsible to manage a team of IT Professionals, helping them grow their skills in order to maximize business results as well as advances in their careers. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level. My main responsibilities as a resource manager are: • Evaluating employees, setting goals, conducting objective performance reviews, recognizing and awarding performance. • Identify talent and aspirations of individual employees and provide coaching aimed at motivating them to undertake the necessary training required to develop new skills and to progress within their career.• Coordinate the resources assignation to the various projects and clients. • Organize training, presentation and other activities for the IBM/LGS IT Architect community based in Montreal.• Contribute to the implementation of an IT Architecture Competency Centre within the organization. Show less Program Manager responsible for the deployment of the E-commerce solutions (Online shopping) for the different banners owned by Sobeys (IGA, Safeway, Thrifty Foods & Sobeys). My main responsibilities as Program / Project Manager were: • Managing external suppliers that were responsible for the development of the corporate websites, the e-commerce platform and the mobile apps running under iOS and Android.• Managing Sobeys IT resources for the integration of digital and mobile solutions with the SAP corporate platform and other solutions within Sobeys’s echo-system. • Coordination of deployment activities with the business units and Sobeys IT for the new digital solutions. Show less Responsible for a team of IBM mobility experts (SME) that were engaged by Hydro-Quebec to define a strategic vision and produce the following project deliverables:• Document and evaluate the existing mobility services within all H-Q business units;• Identify industry best practices for the deployment of the mobility technology within the utility sector; • Define a strategic vision for the mobility services within the organization;• Develop a 3 years roadmap for the implementation of the mobility technology within Hydro-Quebec and produce an implementation plan;• Identify the potential benefits associated with the mobility technology;• Propose a governance model for mobility;• Propose a strategy for the implementation of an enterprise mobility platform;My responsibilities as Project Manager were: Manage the project activities, produce the work progress reports, plan and coordinate the project activities for the IBM resources, on board and mobilize members of the project team, participate in regular meetings and management committees, manage project scope, manage change requests, manage problems and issues to resolution, identify risks and develop a mitigation plan. Show less Manage the IBM team responsible to implement the industry best practices for Testing and Quality Assurance within Desjardins IT division using the IBM methodology as a reference. The business objectives were to improve quality and reduce costs of the Quality Assurance and Testing processes within the organization. The deliverables for the first phase of the project were: • Identify a standardized QA methodology for testing.• Standardize metrics reporting and measures.• Formalize QA gating processes and governance.• Develop testing tools strategy for QA.• Pilot the new Methodology.• Identify and recommend next phase activities.My responsibilities as a Delivery Project Executive were:• Relationship management and client satisfaction.• Ensure proper communication and governance reporting to Desjardins stakeholders.• Responsible for resource needs of the project, including staffing the project team with the right skills.• Manage project financials and project risks/issues.• Review project plan, project estimates and delivery schedule. Show less Project Manager for an IBM team that was responsible to evaluate the efforts and investments required to ensure that the client environment is compliant with the PCI DSS v3.0 standard for protecting Credit Card information. The deliverables for this project were: • Project activities to render the environment compliant with PCI DSS v3.0 and the priority for each activity as defined by the PCI DSS standard or the client.• Efforts and costs (hardware and software) estimates for the project.• IBM proposal to the client. Show less

  • Managing Director

    Jan 2012 - May 2016

  • Project Manager

    Oct 2015 - Mar 2016

  • Project Manager

    May 2015 - Oct 2015

  • Delivery Project Executive

    Oct 2014 - Oct 2015

  • Project Manager

    Dec 2014 - May 2015
• 

  Desjardins

  May 2016 - Jul 2022

  Solutions, Fraude et RecouvrementTechnologies et Services partagésMouvement Desjardins

  • Project Manager

    Dec 2016 - Jul 2022

  • Team Lead

    Jan 2018 - Mar 2020

  • Director

    May 2016 - Dec 2016