Experience

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  Tropical hut food market

  Apr 2004 - Sept 2004

  Service crew

  • Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.• Clean work areas, equipment, utensils, dishes, and silverware.• Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.• Package take-out foods or serve food to customers.• Store food in designated containers and storage areas to prevent spoilage.

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  Mcdonald's corporation

  Mar 2006 - Mar 2008

  Service crew

  • Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.• Store food in designated containers and storage areas to prevent spoilage.• Package take-out foods or serve food to customers.• Clean work areas, equipment, utensils, dishes, and silverware.• Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.

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  Teleperformance

  Apr 2008 - Nov 2008

  Customer service representative

  • Refer unresolved customer grievances to designated departments for further investigation.• Confer with customers by telephone to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.• Check to ensure that appropriate changes were made to resolve customers' problems.• Review insurance policy terms to determine whether a particular loss is covered by insurance. Show less

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  Jpmorgan chase

  Dec 2008 - Oct 2010

  Risk management analyst ii

  • Gather financial documents related to investigations.• Conduct in-depth investigations of suspicious financial activity, such as suspected money-laundering efforts.• Create and maintain logs, records, or databases of information about fraudulent activity..• Negotiate with responsible parties to arrange for recovery of losses due to fraud.• Train others in fraud detection and prevention techniques.• Maintain knowledge of current events and trends in such areas as money laundering and criminal tools and techniques.• Document all investigative activities.• Evaluate business operations to identify risk areas for fraud.• Operational Risk Monitoring Show less

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  Anz

  Nov 2010 - Apr 2013

  • Conduct Key Control Testings to ascertain the effectiveness of key controls.• Prepare a monthly risk forum pack circulated to all senior leadership within Global Markets Operations.• Together with the assurance team, we maintain a Bank wide Operational Loss Database (BOLD) to track, investigate and remediate all incidents resulting from control breakdowns and compliance breaches. Coordinate with the team concerned to determine the root cause of the incident and come up with a sound remediation.• Produce reports and presentations that outline findings, explain risk positions, and recommend changes.• Gather risk-related data from internal or externalMaintain input and data quality of risk management systems. resources.• Analyze new legislation to determine impact on risk exposure.• Recommend ways to control or reduce risk.• Maintain input and data quality of risk management systems. Show less

  • Assurance Analyst - Operational Risk/Senior Officer (Global Markets Operations)

    Mar 2012 - Apr 2013

  • Financial Intelligence Operations - AML Analyst

    Nov 2010 - Mar 2012
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  Novenix corporation

  Apr 2013 - Dec 2013

  Operational risk officer (group risk)/ hr compliance officer

  • Liase with the management and staff of the company, in respect of all matters concerning Operational Risk.• Identify, record and monitor all known, potential or perceived operational risks.• Fully maintain and update an operational risk register and circulate accordingly.• Where possible, bring about (or suggest) the resolution of risk issues and or facilitate meetings between interested parties in an effort to achieve such resolution.• Where necessary, set deadlines for risk resolutions to ensure they are met.• Gather risk-related data from internal or external resources.• Act as liason between departments (or third party service providers and or external organisations) in an effort to resolve operational and business continuity concerns.• Act as a reliable source of operational risk consultancy for key stakeholders• Analyze new legislation to determine impact on risk exposure.• Recommend ways to control or reduce risk.• Maintain input and data quality of risk management systems.• Manage the companies group risk.• Established the companies risk management framework.• Conduct Key Control Testings to ascertain the effectiveness of key controls.• Conduct team based risk assessment to determine risk consequence and likelihood. Show less

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  Price solutions philippines inc. (a standard chartered group company)

  Dec 2013 - Mar 2015

  Operational risk manager

  ° Ensures day to day operation of business controls. ° Performs gap analysis on new regulatory requirements and bank group policies to ensure compliance. ° Performs Key Control testing on all the business key controls. ° Performs Human Resources Business Key Controls testing. ° Provide operational risk awareness training to all the staff of the company. ° Provide risk consultancy to all business stakeholders. ° Provide AML/CTF awareness training to all the staff of the company. ° Represent the Operational Risk department in the monthly company Board of Directors meeting. ° Prepares a monthly Business Operational Risk Committee pack circulated to the company's senior management. ° Leads a team of operational risk professionals. ° Act as the Disaster continuity coordinator for the business.° Ensures that all departmental operating procedures (DOI) are annually reviewed.° Provides a monthly operational risk update to the Bank's Country Chief Risk Officer. ° Ensures that the business is aware of the Group Operational Risk Framework and the risk appetite.° Investigates cases of policy and compliance breaches within the business. Show less

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  Hsbc

  Mar 2015 - Oct 2015

  Manager - business risk and control management, global private banking

  Ensures day to day operation of business controls. ° Performs gap analysis on new regulatory requirements and bank group policies to ensure compliance. ° Performs Internal Control Testing on all the business key controls. ° Provide operational risk awareness training to all the staff of the company. ° Provide risk consultancy to all business stakeholders. ° Provide AML/CTF awareness training to all the staff of the Business Unit. ° Conduct Pre-BAU review for all new process migrations. ° Prepares a monthly Business Operational Risk Committee pack circulated to the business unit's senior management. ° Leads a team of operational risk professionals. ° Act as the Deputy Business Information Risk Officer, the task involves EUc review, clear desk checks and ISR breach investigation. ° Ensures that all Desk Instructional Manuals (DIMS) are annually reviewed.° Provides a monthly operational risk update to the GPB Global BRCM Head.° Ensures that the business is aware of the Group Operational Risk Framework and the risk appetite.° Investigates cases of policy and compliance breaches within the business. Show less

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  Mynt (globe fintech innovations, inc.)

  Oct 2015 - Jun 2017

  Sr. manager, regulatory compliance

  Leads the Fraud Management, Chargeback, AML, Regulatory Compliance and Risk Management for G-Xchange Inc. (GCash)For Fraud Management;• Ensures that fraud alerts arising from the card issuing and merchant acquiring business of GCash are investigated and resolved in a timely manner.• Recommends suspension or blacklisting of GCash accounts arising from suspicious/abusive behaviour.• Recommends suspension of Merchants due to suspicious/abusive behaviour.• Oversee the effectivity of the in-house fraud management tool and ensure that false positive alerts are reduced.For Chargeback;• Ensures that disputes arising from both issuing and acquiring business are investigated. • Oversee the Charge back operations from filing, 2nd presentment,pre- arbitration up to Compliance case.• Ensures that charge back time frame for both MasterCard and Visa card schemes are complied with by the team.For AML;• Ensures that GCash is compliant with the AML Law of the Philippines.• Annually review and update AMLA Policy .• Ensures submission of CTR and STRs to the AMLC• Provide employee on-boarding and refresher training for AML.• Conducts compliance testing for AML controls• Ensures that Audit issues related to AML are monitored and closed in a timely manner.• Provides consultancy to the sales and marketing team for AML and regulatory compliance concerns.For Regulatory Compliance;• Ensure regulatory reports to the BSP, MasterCard are submitted on a timely manner. • Ensure Compliance to BSP rules and regulations regarding E-money, remittance, AML and Risk Management.• Ensure compliance to MasterCard, Amex and Visa card scheme rules and regulations.• Seek BSP approval for new product and servicesFor Risk Management;• Reviews the Risk Management Framework/Policy annually.• Performs the annual risk assessment workshop for GCash• Ensures Business Impact Analysis and Business Continuity / DR plan is reviewed and tested on an annual basis. Show less

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  Rizal commercial banking corporation (rcbc)

  Jul 2017 - Jun 2020

  • Assists in the implememtation/rollout of the Operational Risk Framework• Assist, Review and Challenge the RCSA submissions of the 1st line of defense• Guide and assist the 1st line in formulating Key Risk Indicators (KRI) and Control Sample Test (CST) scripts as an output of their RCSA• Monitor and challenge the KRI and CST results submitted by the 1st line• Monitor action items originating from KRI and CST exceptions up to completion• Monitor filing of loss event reporting and track action items up to completion• Conduct Operational Risk Training for new bank employees• Perform branch visits to ensure compliance with branch minimum control standards Show less • Deputy Compliance Officer- Ensures Corporate Banking Group is compliant with BSP Rules and regulation(e.g. AMLA, Banking Laws and Regulations, Reportorial requirements)- Conducts compliance testing for AMLA, Consumer Protection, Banking laws and regulations, outsourcing and insourcing, Related Party Transactions & DOSRI.- Provides consultancy for Corporate Banking Group stakeholders on the field of Risk and Compliance.• Deputy Operational Risk Officer- Ensure implementation of the Bank's Risk Framework.- Facilitates Risk Control Self Assessment workshop to ensure relevant risks are identified, assessed and provide adequate risk treatments.• BCP Leader- Performs Business Impact Analysis- Prepare and document BCP plan- Ensure call tree is updated on a monthly basis- Ensure CBG's compliance with Emergency Go Bags requirements- Coordinate scheduled BCP and DR testing with the BCP Dept.• Business Information Officer- Certifies Information security Incidents on behalf of CBG- Performs Information Security Risk Assessment and Controls validation Show less

  • Operational Risk Manager

    Aug 2019 - Jun 2020

  • Head, Business Compliance and Operations Risk Department, Corporate Banking Group

    Jul 2017 - Jul 2019
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  Northern trust corporation

  Jul 2020 - Jan 2021

  2nd vice president - operational risk manager

  Department Head, Operational Risk Management1.) Provides guidance and leadership to the RCSA, Outsourcing Risk Management and BCP Governance teams in Manila.2.) Conducts the performance management process, identifies training and development needs, and establishes performance standards for the unit.3.) Determines staffing needs, makes hiring and firing decisions, handles salary administration, and ensures resources are available to accomplish priorities.4.) Participates in developing the business unit strategic plan and sets goals and priorities based on the direction set for the unit. Show less

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  Sb finance

  Jan 2021 - Jan 2022

  Assistant vice president - operational risk and market risk head / data protection officer
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  Maya

  Jan 2022 - Sept 2022

  Head - operational risk and business continuity management
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  Maya

  Jan 2023 - now

  Head of operational risk and bcm

  Leads the Operational Risk, IT Risk and Business Continuity units in Maya Bank