Experience

• 

  Hcl infosystems ltd.

  Jul 2005 - Aug 2006

  Management trainee

  Recorded sales activities for performance analysisCollaborated with teams for campaign supportMonitored marketing metrics for strategic adjustmentsDeveloped customer acquisition and retention strategiesInnovated marketing campaigns for sales growthOrganized successful marketing events and product displays

• 

  Bizerba

  Dec 2006 - Mar 2007

  Sales and service engineer

  Presented product features to drive salesUtilized persuasive techniques for sales promotionsEngaged customers with new inventory to drive salesApplied sales and upselling methods for increased transactionsManaged stock deliveries for accurate inventory trackingProvided personalized client recommendations and servicesIncreased revenue with attentive customer serviceCommunicated effectively for customer needs fulfillment

• 

  Monster.com.mx

  Mar 2007 - Feb 2008

  Corporate relationship manager

  Managed client interactions and sales data in CRM systemsExecuted campaigns for new business generationCreated sales strategies to expand customer baseResolved customer issues in a timely mannerKept abreast of product updates and company developmentsSustained long-lasting customer relationships through meetingsConducted competitive analysis to identify growth opportunitiesIncreased sales by utilizing consultative tactics

• 

  Writer corporation

  Feb 2008 - Dec 2023

  Achieved revenue and EBIDTA goals through strategic planningIncreased sales via new strategic initiativesOptimized team training and developmentResolved employee conflicts and enforced company protocolsFostered cross-functional team collaborationImplemented strategic scheduling for improved time managementCustomized customer experiences to build loyaltyExceeded performance goals through effective prioritizationEnsured project completion within deadlinesEnhanced customer engagement and satisfactionReviewed operations for process improvements Show less Directed operational and sales strategies for regional successRecommended process improvements for efficiencyTrained and mentored teams for high performanceResolved complex business and operational issuesStreamlined operations to consistently meet targetsManaged budgeting and forecasting for operational efficienciesEnsured quality control to minimize downtime and maximize revenueImproved customer satisfaction and issue resolutionCultivated positive customer and employee relationshipsReduced payroll costs while optimizing productivityOutlined business requirements for strategic development Show less Set and monitored budget goals for area profitabilityRefined sales approaches for customer acquisition and retentionAssessed and adjusted sales strategies for market conditionsCoordinated with project management for customer supportIncreased service efficiency and profits through targeted strategiesInspired sales team improvement with personalized coachingEvaluated market conditions for growth opportunitiesConducted competitor research to anticipate market shiftsSolved prevailing operational challenges with strategic analysisDeveloped initiatives for operational process improvementsManaged supply chain and logistics to enhance operations Show less Provided market feedback to improve service efficiencyDelivered exceptional service to retain customersMet and exceeded annual sales targetsCoordinated with operations for customer retentionConducted market analysis for competitive service offeringsDeveloped sales and marketing strategies to expand customer baseResolved customer complaints efficientlyMaintained long-term customer relationshipsPerformed competitive analysis to understand market trendsReviewed services to ensure quality compliance Show less

  • Vice President Business Operations

    Apr 2018 - Dec 2023

  • Head Regional Operations

    May 2014 - Jun 2018

  • Area Head Operation & Customer service delivery

    May 2011 - Apr 2014

  • Corporate Relations Manager

    Feb 2008 - Apr 2011
• 

  Hitachi cash management

  Jan 2024 - now

  Vice president business operations

  Managed revenue streams and EBIDTA targetsSpearheaded sales and collection effortsOversaw operation management processesEnhanced customer service protocolsImplemented cost control measuresLed training and development initiativesDirected regional expansion projectsAdministered fund management operationsCoordinated vendor managementApplied risk management strategies