Experience

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  Portfolio recovery associates, inc.

  Sept 2001 - Apr 2007

  -Management of accounts to include:Determine accounts for placement, research and resolve disputed legal accounts, maintain the in-house records on accounts, update and analyze weekly and monthly reports regarding status changes of accounts-Coordinate the attorney relationship to include: Ensure attorneys follow all PRA policies and procedures, provide feedback of attorneys’ performance to law firms, assist attorneys with the litigation process, serve as trial witness when necessary-Audit, review and process Recoveries and Costs-Take in-bound calls from Consumers and Law Offices-Negotiate and approve Settlement Offers in accordance with departmental guidelines-Perform Notary duties Show less -Monitor productivity of collection account representatives and generate written summary reports-Monitor service calls to observe employee demeanor, technical accuracy, and conformity to federal, state and company collections policies and procedures-Prepare and document issues that would warrant disciplinary actions to be taken-Provide written feedback to all levels of management, to include compliance trends, verbally and in writing-Update and maintain department records to include database management-Analyze automated telephone reports to identify negative trends that affect employee productivity Show less -Develop and administer collection training programs Set up and maintenance of training facilities and related training materials Present established and effective collection training methods, techniques, and ideas Teach trainees how to develop account information, Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), company policies and procedures related to collection efforts -Evaluate and report on progress of collection personnel during training period, recommend if additional training or separation from employment is warranted -Develop new hire training courses and developmental training for existing employees Show less

  • Legal Specialist

    Aug 2005 - Apr 2007

  • Collections Operations Manager

    Nov 2004 - Aug 2005

  • Quality Control Specialist

    Apr 2004 - Nov 2004

  • Training Instructor

    Sept 2001 - Apr 2004
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  Frederick j hanna & associates

  May 2007 - Jan 2013

  -Reconcile inventory between our office and the attorneys -Ensure files are properly closed out-Correct any improper balances on accounts-Obtain information needed from attorneys to ensure proper maintenance of files -Assist Attorney Network Director in maintaining the needs and requests of the extending attorneys-Oversee the legal coordinators in their duties on a daily, weekly, monthly basis-Ensure that settlements obtained a proper approval -Assist the attorneys in the network with any requests (media, information on accounts, etc)

  • Business Intelligence Analyst

    Dec 2009 - Jan 2013

  • Attorney Network Manager

    May 2007 - Dec 2009
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  Georgia department of human services

  Jan 2015 - Jun 2015

  Protect and placement specialist (foster care)

  -Serve as a case manager for children in foster care. -Ensure that children in the custody of the state are placed in permanent stable housing within as short of a time frame as possible. -Testify in court as regarding the status of the agency and the parents' progress towards -permanency plan.-Obtain and facilitate resources for families to successfully complete their reunification plans.

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  Norfolk community services board

  Jan 2016 - Apr 2017

  Intake intern/resident

  Complete comprehensive biopsychosocialspiritual assessment. Assess and diagnosis to provide appropriate treatment services. Complete treatment plans to facilitate mental health improvements.Facilitate traditional substance abuse groups.Co-facilitate women's trauma group.

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  Volunteer hampton roads

  Jan 2016 - Nov 2016

  Frontline families americorps member

  - Recruit Military Families to participate in Volunteer Leadership Training - Train Military Families as volunteer leaders throughout three cohorts- Engage Military Families in skills based volunteering and board service opportunities aswell as traditional volunteering

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  Children's hospital of the king's daughters

  Sept 2016 - Apr 2017

  Social work behavioral health

  Provides a comprehensive evaluation of bio-psychosocial problems resulting from acute or chronic illness, trauma, or disability, as well as the primary support group, educational system, social environment, legal system, and other psychosocial and environmental problems. Provides assessment, counseling, and resource services as necessary.

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  Right path addiction treatment centers

  Jul 2017 - Apr 2021

  Counselor

  -Facilitate Traditional Substance Abuse groups promoting development of healthy, adaptive coping skills-Provide individual therapy to assist clients with a comprehensive approach to maintaining sobriety-Evaluate individuals for substance abuse problems and any co-occurring disorders-Collaborate with other healthcare professionals regarding client treatment-Compile evaluation and treatment progress records as required

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  Beacon health options

  Jul 2017 - Apr 2018

  Intake assessent specialist

  -Acted as the primary point of contact for members upon program enrollment and is responsible for member engagement through the assessment process in a holistic, person centered manner.-Completed comprehensive assessment on each assigned member.-Participated in Multi-disciplinary Team Meetings to engage Client with cohesive, holistic care.

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  Compass youth and family services

  Apr 2018 - Aug 2018

  Intensive in-home

  -Provide individual and family counseling at a minimum of 5 hours per week in the home and community-Provided crisis support and response 24/7-Engage parents in skills training and behavioral modification interventions-Complete individualized treatment plans that address identified needs-Communicate and collaborate with associated professionals and treatment team members

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  Focus

  Sept 2019 - Sept 2020

  Resiliency trainer

  -Provided personalized training in the context of each family’s story and individual goals. -Family-centered programs to strengthen military families. -Taught families practical skills to help them meet the challenges of military life such as deployments, stress, injury, and other transitions.-Assisted families to manage feelings, improve communication, and learn problem solving and goal setting skills.

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  Artemis therapeutic center, llc

  May 2020 - now

  Co-founder, co-owner, counselor
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  Magellan health

  Sept 2020 - Jan 2022

  Military family life counselor
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  Life compass therapy, llc

  Sept 2020 - Dec 2022

  Counselor