Fulgence O.

Experience

• 

  APA Insurance Limited

  Sept 2015 - Oct 2016

  Unit Manager

  • Maintained a record minimum of 10 new Policies per Agent• Limited the cost per application for every policy within the required budget• Maintained a record 85% policies In-Force per Insurance Agent

• 

  Watervale Investments Ltd

  Oct 2016 - Feb 2022

  • Built and grew relationships within the furniture manufacturing industry setting up a consistent revenue stream of KES 25million monthly• Used industry networks and other means to generate new leads on an ongoing basis and created a 20 leads monthly pipeline• Developed a strong understanding of competitors and competing products on the market providing key market intelligence to the SLT• Grew a sales portfolio of KES 2 million to KES 45 million in 5 years• Coached and lead a team of 5 growing their sales numbers from KES 1 million to KES 25 million• Evaluated customer credit worthiness and created payment plans for late payments reducing the value of the receivable by KES 25 million Show less

  • Senior Customer Engagement Officer

    Aug 2017 - Feb 2022

  • Customer Engagement Officer

    Oct 2016 - Aug 2017
• 

  Moko Home + Living

  Aug 2017 - Feb 2022

  Senior Customer Engagement Officer

  • Built and grew relationships within the furniture manufacturing industry setting up a consistent revenue stream of KES 25million monthly• Used industry networks and other means to generate new leads on an ongoing basis and created a 20 leads monthly pipeline• Developed a strong understanding of competitors and competing products on the market providing key market intelligence to the SLT• Grew a sales portfolio of KES 2 million to KES 45 million in 5 years• Coached and lead a team of 5 growing their sales numbers from KES 1 million to KES 25 million• Evaluated customer credit worthiness and created payment plans for late payments reducing the value of the receivable by KES 25 million Show less

• 

  Paycloud Africa

  Feb 2022 - May 2023

  Head of Customer Engagement

  • Led data-driven adoption, expansion, and renewal strategy for Ubawa's corporate customers• Owned long-term customer retention: Developed irreplaceable relationships with customers • Identified, managed & mitigated at-risk customers, and Manage customer escalations• Own customer onboarding, adoption, and expansion: Map customer business requirements for • Conduct quarterly business reviews with customer executive teams and stakeholders and Identify business opportunities for further engagement with customers and expansion of Ubawa's service offering• Identify opportunities for the improvement of Ubawas service offering• Implementation and ongoing management of the category strategy per customer with a top customer-focused approach.• Manage financial accounts and assets for the Business Development team to ensure trade marketing resources are utilized efficiently. Show less

• 

  Ubawa Technologies Ltd

  Feb 2022 - May 2023

  Head of Sales

  • Led data-driven adoption, expansion, and renewal strategy for Ubawa's corporate customers• Owned long-term customer retention: Developed irreplaceable relationships with customers • Identified, managed & mitigated at-risk customers, and Manage customer escalations• Own customer onboarding, adoption, and expansion: Map customer business requirements for • Conduct quarterly business reviews with customer executive teams and stakeholders and Identify business opportunities for further engagement with customers and expansion of Ubawa's service offering• Identify opportunities for the improvement of Ubawas service offering• Implementation and ongoing management of the category strategy per customer with a top customer-focused approach.• Manage financial accounts and assets for the Business Development team to ensure trade marketing resources are utilized efficiently. Show less

• 

  Finsprint Limited

  May 2023 - now

  Implementation and QA Engineer