Dinesh Kumar Selvasundaram

Assistant Manager

487 followers

Markham, Ontario, Canada

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Timeline
About me
Seeking to learn new skills and upgrade to grow and succeed.
Education
- British College of Computer Studies
  2009 - 2009
  Diploma Mobile Phone Repairing
- Turnkey IT Training Centre
  2008 - 2008
  Diploma Network Administration with Net-working
  Advanced networking and administration.
- City & Guilds
  2006 - 2006
  Diploma Telecommunications Engineering
- Academy of Aeronautical Engineering.
  2003 - 2003
  Certificate Introduction to Aviation & Aeronautical Technology
  Basics of Aviation & Engineering
- Turnkey IT Training Centre
  2003 - 2003
  Diploma Computer Hardware Engineering with Net-working
  Activities and Societies: Basic computer repairing and networking
- Ecole international
  1998 - 2003
  High school MATHEMATICS AND STATISTICS
  Activities and Societies: Participated & won awards in school Inter-house sports-meet (1991-2002). Played for the College Team (Cricket, Hockey, and Football) 1994-2003. Participated & won awards in English Day Competitions (1992-1996). Best performance at the English Day Competition (1996). Member of the school working group.
- Seneca Polytechnic
  2019 - 2020
  Diploma Global Tourism Business and Travel Services Management A
  Establish a service-driven attitude and develop business and entrepreneurial skills to create, promote and sell global tourism products and services. Graduate as a specialist in tourism destination innovation and implementing exciting new tourism services.Develop business skills in marketing, sales and customer relations, negotiation, risk management, industry-specific global distribution systems, local and international tourism destinations and geography.
Experience
- Mobitel (Pvt) Ltd
  Apr 2004 - Jan 2015
  Assistant Manager
  Train new recruits/ existing staff on the assigned products/ services.Management of front line sales and service standards.Handling payments of vendors & stakeholders.Retention of existing base and increase usage of services.Cross-sell and up-selling.Reduced process lags by effectively managing associates to ensure productivity.Supported long-term business-need strategiesGenerated customer-relations feedback for process improvements.
- Qatar Airways
  Jan 2015 - Jan 2019
  Customer Service Agent
  Worked at Check-In, Boarding gates, Transfer Desk, Arrivals and interruptions. Familiar in using Amadeus systemPerformed customer service duties Daily operations Visa document checksDelivered exceptional level of service to customers by listening to concerns and answering questions.
- Tim Hortons
  Jan 2019 - Aug 2021
  Operations Supervisor
  Manage staff schedule and meet operational requirementsCustomer Service and On-Time performanceMaintain service and quality standards Closing of daily shift, Finalizing sales report Daily operational reports and logs Ensure guest satisfaction and maintain hygiene standards
- Hilton Toronto/Markham Suites Conference Centre & Spa
  Jan 2020 - now
  Guest Services Agent
  Greet and meet customers at Front Desk and proceed transactions.Check in , departures and ensure all customer concerns are dealt on time.Make it right and ensure guest have a pleasant stay.Handle cash, credit, debit card and other payments from internal and external stakeholders.
- CIBC
  Aug 2021 - now
  Help internal stakeholders in personal and business credit and mortgage applications. Troubleshhot and guide to find the right solutions.
  - Credit & Mortgage Specialist -National Support Line
    Nov 2022 - now
  - Financial Service Specialist
    Aug 2021 - Nov 2022
Licenses & Certifications
- Accessibility for Ontarians with Disabilities Act Certified
  Accessibility for Ontarians with Disabilities Act
- PMP/CAPM Exam Preparation Course
  Project Management Education
  Apr 2009
- 1st Stage training in First Aid
  St.John’s
  Jul 2007
- Certified Guest Service Profession
  American Hotel & Lodging Association
  Feb 2019
- ISO 22000 Foundation - Food Safety Certification
  Food Basics Co
  Nov 2019
- Grammar for Business & Effective Writing
  British Council
  Jan 2012