Experience

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  Progress technology consultancy

  Mar 2014 - May 2014

  Civil engineer
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  Nakorn phrae tower hotel

  May 2015 - May 2016

  Digital marketer and customer service
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  Office of the minister, government of thailand

  Oct 2015 - Aug 2017

  Civil engineering officer (royal irrigation department)

  ● Implemented cost-effectiveness, strategies, feasibility, and prioritization analysis on water management structures such as reservoirs, roads, dams, and etc. ● Managed, strategized, and visited regional water management projects to prevent floods and droughts.● Researched and innovated water forecasting models using Excel and Statistical tools.

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  Waterford institute of technology

  Aug 2017 - Oct 2018

  Manufacturing and quality control engineer

  ● Employed Microsoft Excel to analyze and forecast the improvement of energy consumptions of medical polymers with various mixture scenarios. ● Researched and innovated new mixtures of catheter compositions and led new products with 20% reduction of energy consumption.

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  Facebook

  Oct 2018 - May 2020

  Senior operations analyst (covalen onsite facebook)

  ● Delivered contents auditing, quality analysis and validation by root cause analysis (RCAs) and quality control reports focusing on misalignments clarifications, delivering more than 900 cases/week. ● Instructed policy specialists in three markets(Thai, Vietnamese and Indonesian) with Microsoft Excel setup and tutorial for quality analysis and validation projects. ● Strategically monitored and spotted market trends in APAC and global markets.

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  Tiktok

  May 2020 - Oct 2023

  ● Forecasting and analysing users engagement in EMEA using Statistical and Machine Learning predictive models: Holt Winter's, Prophet, Arima, and other models via Python, and SQL, which has saved annual headcount planning costs up to 4.2M USD. ● Forecasting incoming volumes, managing headcount database, scheduling and capacity planning FTE QAs.● Delivering and automaing technical reports for Ops team such as schedule compliance, schedule adherence, backlog, performance review, success metrics, productivity and payroll. ● Carried out and constantly maintaining Email Automation system(Google Sheet with JavaScript) used for shift swap request projects across all BMQA teams, serving up to approximately 400-500 QAs, which has significantly reduced former processing time by 150%-200%.● Collaborating closely with the Workforce Management team and other stakeholders such as team leads and shift coordinators to work on daily and weekly tasks for example data quality analysis and leverage, T&S process and operation improvement, shift swap requests, market coverage, shift allowance, team scheduling, etc. ● Coordinating and assisting the management team and other stakeholders such as PQAs and TLs with data analytic projects for example market root-cause-analysis(RCA) tasks, QA productivity and performance analysis, trends of incoming volumes, backlogs, workforce balance analysis, and data visualization using Google Sheet and Excel. Show less ● Implementing and delivering quality control processes and driving progressive plans to improve the quality and standard of projects and tasks delivered by TikTok vendors, resulting in a consistent improvement of the overall business KPIs by 15% within 2022 while collaborating closely with PQAs and Sampling teams.● Producing technical reports using SQL and Microsoft Office in line with Trust & Safety policy and community guideline on a weekly basis to present and evaluate QAs performance in the English Blind Moderation Team.● Employing Excel and Google Sheets to create data visualization for the team leads to understand market trends and QA performance via various spectrums of analysis. Show less

  • Workforce Management Data Analyst

    Jan 2022 - Oct 2023

  • Senior Quality & Strategy Evaluation Analyst

    May 2020 - Jan 2022
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  Central bank of ireland

  Oct 2023 - now

  Data scientist

  ● Automating reporting processes using a combination of SQL Server and Python for seamless data management, leading to 85% improvement in report efficiency and data quality.● Initiated, leading, and designing role-based security model using SQL and DAX on Power BI dashboards● Collaborating with data input teams such as HR Operations, HR Business Partners, Payroll and other departments on weekly basis to align standard practice regarding data input and governance.● Streamlining and optimizing report generation workflows, ensuring efficient data retrieval and analysis.● Creating dashboards to report Headcount-related status and performance of over 2,300 FTEs.● Training staff to build and manage data pipelines for effective data flow and processing.● Teaching visualization techniques on PowerBI for comprehensive data insights and decision-making.● Efficient data management and retrieval using SQL Server for robust reporting solutions.● Leveraging Python for advanced data analysis and automated reporting tasks.● Setting up comprehensive dashboards to monitor and report key business metrics and performance indicators.● Conducting training programs for staff to enhance skills in data pipeline creation and visualization.● Developing dashboards to track and report headcount status and performance metrics for large teams.● Implementing and training on business intelligence tools like PowerBI for enhanced data reporting.● Ensuring efficient data retrieval methods for accurate and timely reporting.● Creating and maintaining dashboards that display critical performance metrics for business monitoring.● Training staff on the use of PowerBI to create interactive and insightful business dashboards.● Integrating SQL Server and Python for automated, streamlined reporting processes. Show less