Experience

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  At&t

  Oct 2017 - Apr 2020

  - Demonstrating abilities to investigate and resolve billing inquiresand billing disputes raised by internal/external customer- Validating issues, including validation in AT&T billing tools andwith interested parties- Reviewing contracts and service guides- Preparing credits calculation (using Excel format) based onadjustment amount- Escalating properly within escalation guidelines in order to achieveresolution- Performing work under supervision, cooperating with ProjectManager and more experienced levels within defined SLA’s forquality, and productivity Show less

  • Billing Dispute Resolution Associate

    Jul 2019 - Apr 2020

  • Staff associate, Complex order services - Technical Care representative

    Oct 2017 - Apr 2020
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  Accenture

  Apr 2020 - May 2023

  Senior business operations analyst - dispute specialist and training coordinator

  - Training, cooperating, supervising with full level of work withNewcomers and New Projects- Creating Job Aids, Manuals, Presentations and Materials fornewcomers- "Buddy" support on daily basis with all level of tasks- Demonstrating abilities to investigate and resolve billing inquiresand billing disputes (back-office/front-office) raised by internal/external customer- Validating issues, including validation in AT&T billing tools andwith interested parties- Reviewing contracts and service guides- Preparing credits calculation based on adjustment amount- Escalating properly within escalation guidelines in order to achieveresolution- Leading calls, escalations and complex issues- Leading extra business related projects (development, reporting,process analysis, etc.)- Improving team strategies and innovates Best Practices Show less