Nugroho Cipta Alam Jaya

Experience

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  PT. Langit Kreasi Solusindo (now PT. Elyphsoft Teknologi Asia)

  Oct 2010 - Oct 2012

  PT. Langit Kreasi Solusindo

  IT Support and Application Engineering (2010 - 2012)I'm handle some Customers below:Cobra Group Indonesia Intikom Berlian MustikaBoga SariMerck Tbk.Brother IndonesiaPearl OilBank UOB

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  Astrata Group

  Oct 2012 - now

  Operations Manager

  Highly motivated and results-driven Operations Manager with over 10 years of experience in managing and streamlining operations to achieve optimal efficiency, productivity, and profitability. Skilled in identifying areas for improvement and implementing strategies to enhance performance and maximize results. Proven track record of success in leading cross-functional teams, driving process improvement, and delivering exceptional customer service.In Astrata, as Operations Manager responsible to maintain and manage the expectation of Local and Regional Customers regarding the products and services (software and hardware) that offered by the company. The responsibility allows me to work closely with Indonesian Director on the daily basis and regional team from all over the world to ensure the Customers understanding that Astrata is one of the best GPS providers in world. Additionally, this position makes me play a critical role in how we ensure the excellent service in order to fulfill customer, resaler and partner satisfaction. as Operations Manager reports to the Indonesia Director and Regional Head of Implementation and Customer Service. I’m in charge to handle local and regional customers in Indonesia. Show less