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Matthew Burns, MBA

Matthew Burns, MBA

Graduate Assistant Coach: Men's & Women's Swimming

Followers of Matthew Burns, MBA1000 followers
location of Matthew Burns, MBARaleigh-Durham-Chapel Hill Area

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  • Timeline

  • About me

    Customer Success Manager at Cisco

  • Education

    • St. Andrews University

      -
      Master of Business Administration (M.B.A.)

      Activities and Societies: Graduate Assistant Coach: Men's & Women's Swimming

    • Pfeiffer University

      -
      Bachelor of Science Business Management & Leadership; Marketing and Entrepreneurship

      Activities and Societies: -Student Athletic Advisory Committee (SAAC) Team Representative -Men's Varsity Swimming -Stokes Academic Scholarship -Dean's List

  • Experience

    • St. Andrews University

      Aug 2015 - Jul 2017
      Graduate Assistant Coach: Men's & Women's Swimming

    • Inceed

      Aug 2017 - Nov 2018
      Technical Recruiter

    • Bandwidth Inc.

      Dec 2018 - Apr 2021

      • Customer Communications Specialist

        Jun 2019 - Apr 2021

      • Sales Development Representative

        Dec 2018 - May 2019

    • Cisco

      Apr 2021 - Dec 2024

      •Assigned to task force for developing, self enabling, and scaling lifecycle adoption practices around Webex Contact Center. This new workload totaled $173M ARR and required the Solution CSM task force to build out the lifecycle motions that the entire Global CSM org to adopt. •Managed a portfolio of 39 Customers with an ARR of $23M in software and $10.9M in hardware, specializing in the manufacturing, healthcare and legal industry across the Ohio/Kentucky business region.•Maintained a customer retention rate of 107% (3rd highest in Commercial Org), drove an 8.8% Upsell Rate and achieved a Churn Rate of 1.4%, demonstrating effective customer retention strategies in FY2024.

      • Solutions Customer Success Manager - Webex Contact Center

        May 2023 - Dec 2024

      • Customer Success Manager - Commercial Select Americas Sector

        Nov 2022 - Dec 2024

      • Customer Success Manager- SMB and Mid-Size Americas Sector

        Apr 2021 - Nov 2022

  • Licenses & Certifications

    • Eagle Scout - Troop 132

      Boy Scouts of America - Troop 132

  • Honors & Awards

    • Awarded to Matthew Burns, MBA
      Best Strategic Plan & Presentation Award- Business Strategy Dr. Christopher Howard, Pfeiffer University Business Department Head Dec 2014
    • Awarded to Matthew Burns, MBA
      Athletic Scholarship - NCAA Division II Swimming Pfeiffer University
    • Awarded to Matthew Burns, MBA
      Dean's List Pfeiffer Univeristy
    • Awarded to Matthew Burns, MBA
      Stokes Academic Scholarship Pfeiffer University