Minca Bouwer

Experience

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  ABSA Brokers – Jan Van Den Berg

  Dec 2004 - Feb 2006

  Broker Assistant

  □ Administrating and Processing personal and commercial claims□ Administrating and Processing all underwriting on policies□ Handling all query and complaints□ Typing (memos and letters etc.)□ Direct marketing□ Telesales□ Maintaining diaries□ Filing□ Setting up meetings□ Booking transport and accommodation□ Implementing and maintaining procedures/administrative systems□ Liaising with service providers, brokers, and clients□ Preparing letters, presentations, and reports Show less

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  Mutual & Federal

  Jul 2006 - Aug 2008

  Claims Advisor – Personal & Commercial Motor claims

  □ Processing all new insurance claims notifications□ Providing advice on making a claim and the processes involved□ Collecting accurate information and documents to proceed with a claim□ Analysing a claim made by a policyholder or broker□ Guiding policyholders and brokers on how to proceed with the claim□ Contacting tradespeople from a network of approved professionals and arranging with them to make repairs or replacements□ Monitoring the progress of a claim□ Investigating potentially fraudulent claims□ Identifying reasons why a full payment may not be made□ Ensuring fair settlement on valid claims□ Building relationships with assessors, investigators, legal professionals, brokers and service providers□ Ensuring the customers and brokers are treated fairly and that the customers receive excellent service and accordance in industry and company guidelines□ Handling any complaints associated with a claim□ Involvement in assessing activities and legal discussions relating to the settlement□ Taking responsibility for productivity and profit□ Adhering to legal requirements, industry regulations and customer quality standards Show less

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  MiWay Insurance Limited

  Sept 2008 - Jun 2023

  An experienced servant leader with a proven track record of devising and implementing strategic teamwork solutions that foster communication and collaboration. Accomplished at introducing and facilitating the adoption of Scrum principles, removing impediments, and fostering self-organization. Results-oriented, decisive leader with proven success in establishing and cultivating relationships to build team focus and flexibility. Excellent communicator and innovative problem solver with strong strategic development and organizing capabilities. Show less □ Assess training needs through audits, assessments, stats and manager’s feedback□ Attend meetings to obtain information regarding training needs in the department□ Design, plan and organize training programs for employees□ Develop alternative training methods if expected improvements are not seen□ Monitor, evaluate, or record training activities effectiveness□ Obtain, organize, or develop training procedure manuals, guides or course materials□ Offer specific training to help workers to maintain and improve job skills□ Scheduling training session□ Coordinate the recruitment of employees□ Facilitating one on one training sessions□ Group systems and procedure training session□ Communicating with all departments to keep training procedures up to date Show less □ Processing all new insurance claims notifications□ Providing advice on making a claim and the processes involved□ Collecting accurate information and documents to proceed with a claim□ Analysing a claim made by a policymaker□ Guiding policyholders on how to proceed with the claim□ Contacting tradespeople from a network of approved professionals and arranging with them to make repairs or replacements□ Monitoring the progress of a claim□ Investigating potentially fraudulent claims□ Identifying reasons why a full payment may not be made□ Ensuring fair settlement on valid claims□ Building relationships with assessors, investigators, legal professionals, and service providers□ Ensuring the customers is treated fairly and that the customers receive excellent service and accordance in industry and company guidelines□ Handling any complaints associated with a claim□ Involvement in assessing activities and legal discussions relating to the settlement□ Taking responsibility for productivity and profit□ Adhering to legal requirements, industry regulations and customer quality standards Show less

  • Scrum Master

    Sept 2015 - Jun 2023

  • Training Facilitator - Claims On The Floor Trainer

    Sept 2013 - Aug 2015

  • Merit Advisor & Administrator (Investigations department)

    Sept 2010 - Aug 2013

  • Claims Advisor - Personal claims: Motor, Non Motor, Vehicle Theft & Warranty claims

    Sept 2008 - Aug 2010
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  OUTsurance

  Jul 2023 - now

  Iteration manager