Lucy Gustafson

Experience

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  Golden Bear Travel/Mariner Club/American Express

  Sept 1996 - Aug 2005

  Trainer/Assistant Manager Wholesale/Senior Cruise consultant

  Wholesale Sales, Assistant Manager Wholesale Department, Trainer, Retail Sales. managed client sales both direct and wholesale at $1M level. Responsible for developing the company training manual and six week training program, as well as interviewing prospective new hires.

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  Trope Group, Inc

  Feb 2006 - Nov 2011

  Assistant Project Manager

  Manage product orders while minimizing errors, proof order invoices and floor plans, assist clients on the phone and in person at the showroom, order repair parts and service warranty issues, manage installation crew time sheets per job, maintain material samples inventory, update product library, order brochures and product literature for clients and sales staff, and work closely with sales staff and accounting to assure all orders came in on schedule and budget.

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  Recherche du Plaisir

  Sept 2011 - Oct 2018

  Owner/CEO/Chocolatier

  Created a new business from the ground up with unique, personal, award winning recipes wrapped up in outstanding customer service.- Contract negotiation.- Strategic product development.- Marketing and Branding: print, website, and social media (Facebook, Twitter, Instagram, Pinterest, Constant Contact, Yelp, Trip Advisor, and Sonoma County Tourism).- Human Resources - all aspects.- Accounting: accounts payable, accounts receivable, payroll, quarterly & annual taxes.- Created and managed customer loyalty program.- Business Member: Mark West and Santa Rosa Chambers of Commerce, and P4L Group.- Awards 2015 - Sonoma County Harvest Fair: 5 Double Gold, 4 Gold, 4 Silvers 2013 - Sonoma County Harvest Fair: 4 Double Golds, 2 Golds, and 5 Silvers Winner: Honorable Mention 2012 Northbay Bohemian "Best Of" for Chocolatier Winner 2012 Sonoma County Harvest Fair; Best of Show - Candy, 8 Double Golds, 6 Golds. Show less

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  Trope Group

  Aug 2018 - now

  Corporate Interior Design Project Coordinator

  Manage Installation projects including Order specification, Order management, Coordinating delivery schedules, Warranties, Customer Satisfaction, Intermarket offsite installations, and Customer Service. Special focus is on GSA order management and Presentation packages.