Ola Atef

Experience

• 

  Arab Art Television (ART)

  Jun 2003 - Dec 2007

  Customer Service

  - Deal directly with customers and handle and resolve customer complaints.- Respond promptly to customer inquiries and customer verification.- Manage customers' accounts.- Record details of inquiries, comments and complaints.- Communicate and coordinate with internal departments.- Follow up on customer interactions.

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  Develop Real Estate Investment

  Feb 2008 - Feb 2010

  Customer service Executive

  - Opens customer accounts by recording account information.- Maintains customer records by updating account information. - Keep records of customer interactions, comments as well as actions taken. Process, orders, forms and applications.- Follow up to ensure that appropriate actions were taken on customer's requests.- Maintains financial accounts by processing customer adjustments.- Handel renting payments and renew contracts.

• 

  Greenfield Egypt

  Mar 2010 - now

  - Receive shipments and ensure both quality and quantity.- Expedite purchase processes with supplier in Spain- Create and maintain contact with vendors and customers to ensure timely delivery of goods interact with third party logistics service providers.- Following up with our clients to get his shipments.- Audit freight cost and documentation.- Ensure accuracy of all inventories.- Maintain communication with warehouse staff to ensure proper working order.- Review bills, invoices and purchase orders.- Ensure all payments are processed in time.- Assist customers with inquiries.- Create packing lists and update shipment information in database.- Organize files both manually and electronically.- Coordinate deliveries for repaired or returned items.- Ensure that the warehouse has sufficient space for incoming deliveries.- Coordinate vehicle and trucks issue. Show less - Deal directly with customers either by telephone, electronically or face to face.- Scheduling and confirming customer's appointments.- Collect payments to services provided.- Respond promptly to customers inquires. - Handle and resolve customer's complaints.- Completing and providing forms and records. - Communicate and coordinate with internal department. - Develop and maintain accurate filing system.- Coordinate between Director of projects and other departments. Show less

  • Logistics Manager

    Jan 2013 - now

  • Customer Service Specialist

    Mar 2010 - Jan 2013