Stu Darsey

Experience

• 

  Telluride Ski & Golf

  Nov 2015 - May 2017

  • Created and maintained detailed logs regarding guest requests, problems or issues reported to staff from guests, dinner and shuttle reservations, and guests’ lost and found.• Supervised team of 5 front desk agents to achieve TripAdvisor’s #5 rating for hotels in the US.• Guided guests through the check-in process, explaining amenities of both the hotel and the resort.• Memorized guests’ names to create instant relationships.• Served as both front desk agent and concierge, assisting guests in dinner reservations, activity ideas, and other inquiries. Show less

  • Front Desk Supervisor - The Inn at Lost Creek

    May 2016 - May 2017

  • Assistant General Manager - Big Billie's Restaurant

    Nov 2015 - May 2016
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  Telluride Ski & Golf

  Jun 2018 - Mar 2020

  Front Desk Manager - The Inn at Lost Creek

  • Supervised team of 9 members in guest-facing responsibilities for 32-room boutique hotel in heart of a top-rated North American ski resort.• Led team to TripAdvisor’s #1 rated hotel in the US for service, #4 in the US for overall experience, and #24 in the world for overall experience.• Designed training material for bi-yearly orientations.• Eclipsed previous occupancy and financial records through strategic and aggressive room-chart management.• Oversaw the entire operation of hotel individually on weekly basis while 2 superiors were on weekend breaks.• Reacted effectively and timely to emergency situations, including snow storms, power outages, and water issues.• Participated in weekly management meeting to discuss week forecast, any issues within the hotel or staff, budget and financial goals, and future plans or events. Show less

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  Bellhop

  Aug 2020 - Aug 2021

  Senior Associate | Support and Fulfillment

  • Provided logistical expertise to nearly 2,000 movers for the country’s fastest growing moving company, servicing 40+ cities in the USA• Assigned and managed 7 trucks and 25+ drivers across 4 markets• Answered average of 370 incoming calls from customers or movers per month while maintaining satisfaction rating of 4.8 of 5.0• Solved unique problems facing our movers and customers, ranging from truck delays to road blockages to natural disaster contingencies• Supervised team of 20-25 associates directly, creating training documents for new hires, and then continued with subsequent mentorship Show less

• 

  White Oak Bicycle Co-op

  Jan 2022 - Feb 2022

  Software Engineer

  Once completing my bootcamp, I contacted a local nonprofit in Chattanooga to see if they needed any help. This is a volunteer role.White Oak Bike Co-op's mission is simple: receive bicycles as donations, repair them, then donate them to a child, all for free.- Building a RESTful API using Node and Express. This API handles registration and login flows, alongside CRUD operations for all bikes that are donated. The team is able to keep better track of their inventory.- Designing and building a React application with mobile-first thoughtfulness. Currently, this app allows the volunteers to perform CRUD operations on the bikes, while interacting with the RESTful API that I am hosting on Heroku. Show less

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  StratusGrid

  Feb 2022 - Jul 2023

  Full Stack Engineer

  - Contributed to the development and implementation of an IoT project within the AWS ecosystem, leveraging existing infrastructure to connect household appliances to a network for remote operation.- Designed and built a testing suite to facilitate the validation of firmware updates for household appliances, ensuring the effectiveness of new software and firmware releases.- Expanded the functionality of the project by enhancing the API, accommodating new requirements and facilitating seamless communication between household appliances and the testing suite.- Spearheaded the transition from network connection to Bluetooth communication for the project, conducting in-depth research on the Bluetooth protocol to ensure seamless integration with household appliances.- Created a Chrome app that utilized Bluetooth connectivity to establish communication with household appliances, enabling remote execution of tests and maintaining compatibility with evolving technological standards.- Collaborated with cross-functional teams to refine the functionality of the Chrome app, ensuring it met the testing requirements and provided a user-friendly interface for conducting tests efficiently.- Demonstrated adaptability and innovation by pivoting the project towards Bluetooth communication, enhancing the accessibility and versatility of the testing solution for household appliances.- Documented the development process and provided comprehensive documentation for the Chrome app, facilitating knowledge sharing and ensuring seamless integration into the testing workflow. Show less

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  BitRip

  Jul 2023 - now

  Web Developer