Rilwan Balogun

Experience

• 

  Ecobank Nigeria PLC

  Jun 2009 - Dec 2009

  Retail Banking Officer
• 

  GTBank

  Apr 2013 - Jan 2016

  Call center Agent

  1. Provide E-Business products/solutions such as Cards, Point of Sale terminals, Electronic Payment solutions, ATMs, Telephone Banking, Mobile Banking and Internet Banking solutions- for both local & diaspora customers & cheques confirmation. 2. Resolve customer queries on products, services and related issues. 3. Provide quality customer care services as determined by the organization’s standard 4. Educate customers on GTBank's products and services. 5. Escalate issues where necessary and provide feedback to customers on resolution. 6. Gather GTBank's products and services performance feedbacks and report to management accordingly. 7. Participate in team activities-bonding, coaching, mentoring, trainings and meetings. 8. Ensure adherence to set call answer rate, and average handling time. 9. Act as a change agent in the implementation of new initiatives both within the business unit and company wide. 10. Ensure service delivery is controlled thereby saving the business cost. 11. Build and maintain relationship with internal and external stakeholders like cardholder services, E-business and other units. Show less

• 

  Pacific Energy olorunshogo power plant

  Jan 2016 - Jul 2022

  Assistant Manager HSE

  1. Supervise shift members on all the shift. 2. Inspect fire fighting equipment to ensure their functional state.3. Prevent hazardous actions and report appropriately.4. Ensure proper care and cleanliness of work tools and fire fighting equipment and environment.5. Carry out regular preventive patrols within the work locations. 6. Prepare papers on selected health and safety topics. 7. participate in rescue operations during emergencies.8. Participate in fire accident investigation. Show less

• 

  Pacific Energy Olorunsogo power plant

  May 2022 - now

   Assist in supervising and monitoring performance of Personnel of the Department  Support the development of OHS policies and programs Advise and instruct on various safety-related topics (noise levels, use of machinery etc.) Conduct risk assessment and enforce preventative measures Review existing policies and measures and update according to legislation Initiate and organize OHS training of employees and executives Inspect premises and the work of personnel to identify issues or non-conformity (e.g. not usingprotective equipment) Oversee installations, maintenance, disposal of substances etc. Stop any unsafe acts or processes that seem dangerous or unhealthy Record and investigate incidents to determine causes and handle worker’s compensation claims Prepare reports on occurrences and provide statistical information to upper management.  Plan and organize drills and evacuation exercises. Ensures compliance with usage of Personal Protective Equipment (PPE) to protect Personnel whileat work. Ensure that the monthly Safety Report for the Department is properly done and submitted to NERCoffice as required. Coordinate health status of the Plant, Environment and Personnel. Show less  Assist in supervising and monitoring performance of Personnel of the Department  Support the development of OHS policies and programs Advise and instruct on various safety-related topics (noise levels, use of machinery etc.) Conduct risk assessment and enforce preventative measures Review existing policies and measures and update according to legislation Initiate and organize OHS training of employees and executives Inspect premises and the work of personnel to identify issues or non-conformity (e.g. not usingprotective equipment) Oversee installations, maintenance, disposal of substances etc. Stop any unsafe acts or processes that seem dangerous or unhealthy Record and investigate incidents to determine causes and handle worker’s compensation claims Prepare reports on occurrences and provide statistical information to upper management.  Plan and organize drills and evacuation exercises. Ensures compliance with usage of Personal Protective Equipment (PPE) to protect Personnel whileat work. Ensure that the monthly Safety Report for the Department is properly done and submitted to NERCoffice as required. Coordinate health status of the Plant, Environment and Personnel. Show less

  • Health Safety Environment Supervisor

    May 2022 - now

  • Health Safety Environment Supervisor

    May 2022 - now