Malora Keevey

Experience

• 

  Londolozi Private Game Reserve

  Feb 2004 - Feb 2008

  Part-Time Various
• 

  Limpopo Horse Safaris

  Jan 2008 - Jan 2011

  General Manager

  - General management of a mobile horse safari operation in the Tuli Game Reserve, Botswana- Human resources management - Food and beverage management - Staff training within hospitality and administration- Mobile camp setup and revamps- Guest relations: liaising with agents and the facilitating bookings; representation at trade shows - Cross border vat administration - Stable management and equine care.

• 

  Blackplan Incident Management

  Apr 2012 - Jan 2017

  Managing Director

  - Development and growth of an incident management business supporting the safari & tourism industry in Africa- Staff recruiting, skills training and mentorship of incident managers- Maintaining client relations and provider networks- Liaising with insurers and travel insurers during incidents/accidents- Facilitating incident/accident claims processes on behalf of clients- Facilitating implementation of new business initiatives with a key interest in system safety design within remote areas in Africa. Show less

• 

  Wilderness

  Sept 2016 - now

  - Operational and strategic risk management: policy, process and system development- Risk decision support and oversight across all operational areas of Wilderness Holdings (safaris, aviation, touring and NGO)- Migration of the Holding company's Risk Register to a WebApp (Softools) and subsequent maintenance of register alongside the Chief Risk Officer- Risk Reporting to the Risk Committee, Safety Review Board, Insurers and Underwriters- Participant in the Wilderness Air Safety Action Group- Regular engagement with insurance brokers and underwritters- Group Health & Safety Committee lead- Social and Ethics committee member- Maintenance of the Groups internal risk and incident management system- Wilderness24- Management and oversight of incident and emergency response providers- Management and oversight of accident and incident response actions, placing of surety letters, communication channel establishment, stakeholder notifications, collating incident files, liaising with insurers and travel insurers and legal counsel etc.- Facilitating incident/ accident claims process oversight- Development and maintenance of risk and safety standard operating procedures (i.e. COVID-19 Group SOP, risk communication SOP, Security Risk Protocols, Wilderness24 Response SOP etc)- Development of risk, safety and well-being related Policies for the Group- Development or a business specific incident/accident reporting taxonomy and internal reporting system- Development of safety and risk awareness and practical non-technical skills training to regional and camp staff- Spearheading employee well-being initiatives that include mental and physical health improvement as this promotes risk management efforts at a grass root level- Navigating and supporting various departments across the Group around risk queries presented by agents, consultants, guests and staff Show less

  • Head of Risk

    Sept 2017 - now

  • Group Incident Manager

    Sept 2016 - now
• 

  North-West University / Noordwes-Universiteit

  Jan 2019 - now

  Academic Supervisor

  Academic supervisor to Masters Students completing their mini-dissertations in Applied Risk Management.

• 

  African Parks Network

  Apr 2020 - Oct 2020

  Short-term Consultant

  Short term contract to draft a Company wide Health, Safety and Environment standards document. This involved close collaboration with their law enforcement, aviation, NGO and human resources teams. In addition I created department specific toolkits to break up the document into practical and implementable tasks. This was further complimented by an audit tool created using AppSheets.

• 

  The Human Factor Hub

  Dec 2020 - Sept 2022

  Associate