Litsa Lazari

Experience

• 

  COLUMBIA Hotels & Resorts

  Jul 1998 - Jan 2003

  Responsibilities included:- Supervision of reception team (10 staff)- All incoming and outgoing duties- Control of all arrivals and departures - Control of all guest invoices and folios- Liaising with all other departments- Handling guest complaints- Welcoming of VIP’s- Public Relations and hotel tours- Office planning and administration- Supervision of correspondence with guests.Reservations Officer: Responsible for:- Group Reservations- Tour Operator & Travel Agent Reservations- Direct Bookings Show less

  • Head Receptionist

    Oct 1992 - Jan 2003

  • Front Office Assistant

    Jul 1998 - Sept 1998
• 

  Thanos Hotels Cyprus

  Mar 2004 - Feb 2005

  Reservation Officer

  Responsibilities include:- Tour Operator & Travel Agent Reservations- Group Reservations- Direct bookings & sales- Maximization of revenue through up selling of rooms- Production of statistics & revenue reports for board of directors- Supervision of reception staff.

• 

  Aphrodite Hills Resort Cyprus

  Mar 2005 - now

  Duties and Responsibilities: Fully responsible for all aspects of all departments (Front Office, Guests Service concierge, Rentals Admin, Reservation, Inspection, Maintenance, Kids club and lifeguards), Monitoring the co-ordination between all above departments for a smooth & efficient operation. Ensure that all properties are in operative condition, high standards as per category of the unit. Inspection and viewing properties in Rental program.Ensure the building -Reception, Lounge and offices are in operative condition.Ensure all the vehicles are in a good condition and team follows the company rules. Support and work with the team in all aspects of running this company. Organizing training programs to enhance the job skills and performance of Holiday Residences. Conduct regular operations team meeting with all the supervisors on a daily basis.Establish and maintain standards for staff performance and customer serviceMaintaining full knowledge of all inner working of the HR, including property product, rates, policies, work procedures, specials, happenings, availabilities, VIP guests, Repeater guests, owners, upselling and others. Communication/meetings with owners, handling complains and resolving issues. Communication with guests, Tour Operators or other partners – information for the product or others.Providing timely and constructive feedback to all direct reports as and when required either formally or informally.Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.Liaise with the General manager, marketing and reservation staff to develop and implement strategies for growing the business. Dealing with Suppliers / Vendors for quality products and proposalsDealing with Suppliers for redesign property according to the company or owner needs. Dealing with Purchase manager for project proposals.Using PMS system, rooms, categorise, rates, specials. Show less

  • Operations Manager

    May 2015 - now

  • Reservations Manager

    Jan 2010 - Apr 2015

  • Reservations Supervisor

    Mar 2005 - Jan 2010