Tenisha Harris BA, MSHRM, MA

Experience

• 

  Lenny's Sub Shop

  Jun 2004 - May 2014

  General Manager

  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances• Analyzed variances and implemented corrective actions to increase average meal checks and customer visits• Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 19% food waste reduction• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction• Investigated and integrated enhanced service and team management strategies to boost business profits• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment Show less

• 

  Kroger

  Mar 2017 - Jul 2020

  • Oversaw, trained and encouraged 10 direct reports including department leaders and assistant managers, promoting culture of efficiency and performance• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements• Devised, deployed and monitored processes to boost long-term business success, increase profit levels, and managed a $52 million P&L• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness Show less • Forecasted expected high-volume recruiting demands and developed forward-thinking approaches to achieve staffing objectives of 250 hires annually per store including: Social Media Recruiting, Division Job Fairs, and Marketing• Developed and implemented a new in-store interview process resulting in a decrease in recruiting costs and an increased retention rate of 87.5% for three consecutive periods for employees first 90 days of employment• Evaluated effectiveness of training programs provided strategic recommendations for improvements to upper management• Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular town hall meetings for established employees• Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees Show less • Oversaw 30 direct reports to successfully manage the adult beverage category for 105 stores in 5 states through training, coaching, and mentorship• Managed vendor relations and negotiated contracts in order to positively impact the P&L in the area of sales• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries• Devised and deployed successful marketing strategies, dramatically boosting store ranking• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans Show less

  • Store Leader

    Jul 2018 - Jul 2020

  • HR Assistant Store Manager

    May 2014 - Jul 2018

  • Division Adult Beverage Category Manager

    Mar 2017 - Oct 2017
• 

  Amazon

  Sept 2020 - Jan 2021

  Area Manager

  • Supported all safety programs and OSHA compliance to ensure a safe work environment for all associates• Developed performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality• Established and maintained quality control standards• Proactively identified and led process improvement initiatives and lean tools• Built and executed productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Area Managers to balance labor• Leading and developing a team of Amazon associates• Communicated policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed• Ensuring procedures are followed for building security and product loss prevention• Creating, managing, and supporting recognition and communication programs Show less

• 

  Lowe's Companies, Inc.

  Oct 2021 - now

  •. Supports the implementation and execution of large-scale, ongoing associate engagement strategies, processes and initiatives through the positive associate relations enterprise strategy.• Utilize external landscape knowledge, risk assessments, project work, data analytics and observations to identify root cause issues and influence site leaders and HRBPs to proactively improve associate engagement.• Upskills leaders and HR partners on labor risk, while actively listening and assessing issues driving associate dis-engagement.• Advocates for fair and appropriate pro-associate workplace practices in accordance with the company’s mission, core leadership behaviors, and legal parameters. Show less • Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.• Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.• Achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in-store experience. • Lead, trained, and develop a team of 10 direct reports that included department managers who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store. • Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.• Ensuring Front-End readiness, high customer satisfaction, and overall ease of the customer shopping experience.• Delivering high customer satisfaction through PUIS operations for customer convenience. Show less

  • Corporate Labor Relations Consultant

    Dec 2022 - now

  • Operations Manager

    Oct 2021 - Dec 2022