Kinga Tiem - Christensen

Experience

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  ZUS - Zakład Ubezpieczeń Społecznych (Social Insurance in Poland)

  Mar 2000 - May 2000

  Assistant

  - Maintaining client data across various systems to ensure accuracy and reliability.- Performing quality control to verify source data within the CRM system.- Delivering structured training programs to employees for continuous development.

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  AON Polska Sp. z o.o.

  May 2000 - Aug 2001

  Insurance Assistant for Communication Claims

  - Providing structured employee training for knowledge enhancement and process improvement.- Maintaining client data across various systems to ensure accuracy and reliability.- Performing quality control to verify source data within the CRM system.- Delivering structured training programs to employees for continuous development.

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  MULTIBROKER Sp. z o.o.

  Dec 2001 - Jan 2004

  Claims handling Specialist

  - Solely responsible for claim handling for the car fleet of one of Poland’s largest leasing companies at that time.- Developing and implementing a control tool to log and track claims cases effectively.- Receiving, registering, and verifying insurance claim data before CRM system entry.- Maintaining accurate and up-to-date client data across multiple systems.- Conducting quality control checks on customer correspondence and claim cases.- Ensuring CRM system data accuracy through strict validation protocols. Show less

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  AVALON S.A.

  Aug 2004 - Dec 2004

  Strategic Customers Specialist – Stationed in client offices

  - Handling insurance claims by registering, verifying, and processing claim data before CRM system integration.- Managing and maintaining client data across various systems for compliance and accuracy.- Conducting detailed quality control of outgoing letters to customers.- Overseeing claim case accuracy and compliance with regulatory standards.- Ensuring CRM system data integrity through rigorous validation.- Delivering comprehensive training sessions to employees for skill enhancement. Show less

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  Focus Pośrednictwo w Obrocie Nieruchomościami (Real Estate Agency)

  May 2005 - Oct 2005

  Real Estate Agent assistant in department of office space leasing

  - Planning, supporting, and gathering data for client meetings in a case-based sales approach.- Drafting, processing, and managing leasing contracts with precision.

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  Centrum GSM Sp. z o.o.

  Nov 2005 - Mar 2006

  Sales/shop assistant – Specialized in Nokia equipment

  - Managing financial controls by ensuring accurate cash register balancing.- Engaging in face-to-face sales by assisting customers in purchasing goods and services.

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  Power Box Sp. z o.o. Sailing Shop

  Mar 2006 - Aug 2006

  Sales assistant/Cashier

  - Managing financial controls by ensuring accurate cash register balancing.- Engaging in face-to-face sales by assisting customers in purchasing goods and services.

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  EOS RISQ

  Apr 2007 - Sept 2007

  Assistant in Department responsible for acquiring new customers

  - Conducting telesales operations using database-driven insights.- Presenting and explaining the product portfolio to potential clients.- Scheduling and booking meetings for sales staff to drive business opportunities.

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  Genworth Financial

  Mar 2008 - Apr 2012

  Claims Handler Specialist / IT Desktop Support

  - Managing daily operations, maintenance, and upgrades of IT systems to ensure optimal performance.- Overseeing the functionality and maintenance of phone systems.- Receiving and processing insurance claims with accuracy and efficiency.- Verifying, registering, and validating insurance claim data before integration into the CRM system.- Assessing and processing claim cases to determine approval or denial.- Maintaining and updating client data across multiple systems to ensure accuracy.- Performing quality control checks on outgoing customer correspondence.- Conducting thorough reviews and validation of claim cases.- Ensuring the accuracy of source data within the CRM system.- Sharing knowledge and expertise through structured employee training programs. Show less

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  Danske Bank

  Mar 2014 - Feb 2016

  IT Consultant at Buisiness Support Direct

  - Managing international call flows across Poland, the United Kingdom, and Ireland.- Ensuring SLA compliance by maintaining timely and accurate phone responses, including queue monitoring.- Troubleshooting internal banking systems by diagnosing, recreating, and resolving customer issues.- Guiding customers in error identification and resolution to enhance user experience.- Educating and encouraging customers in process improvements for increased efficiency.- Administering and recovering login details and user profiles to ensure seamless access.- Managing user settings, mandates, and permission levels for secure and efficient system use.- Analyzing and troubleshooting file specifications, upload failures, and processing errors.- Tracking and managing issues in the Service Manager tool for service enhancements, data insights, and learning purposes.- Creating and maintaining a comprehensive knowledge base for internal and customer use.- Handling and responding to both external and internal emails within SLA requirements.- Conducting training, coaching, and knowledge-sharing sessions to enhance team expertise.- Training new employees and ensuring a smooth onboarding process.- Contributing to the new hire process, including candidate interviews, evaluations, and selections.- Designing and implementing Polish phone answering menus for improved customer interaction. Show less

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  DSV - Global Transport and Logistics

  Mar 2016 - Jul 2018

  - Effectively managing projects to ensure successful execution.- Preparing high-level project budget estimations with accuracy.- Ensuring projects remain within budget and are delivered on time.- Adhering to ITIL standards while collaborating with the Change Management team.- Gathering, sorting, and analyzing data for informed decision-making.- Developing precise and detailed map specifications.- Overseeing the deployment of workflows in the production environment.- Conducting business analysis and designing business interface workflows for SI, RedPrairie (WMS system), and Cargolink.- Creating detailed specifications using GEFEG.FX.- Managing seamless data migration within IBM applications, including Gentran and SI.- Standardizing and optimizing procedures and documentation for efficiency.- Overseeing workflow management within the Jira environment.- Ensuring rigorous quality control standards are met.- Maintaining strict control over documentation accuracy and consistency.- Implementing and monitoring procedural compliance.- Supervising and validating deployment processes executed by team members.- Sharing knowledge to enhance team capabilities and expertise.- Developing comprehensive training materials for employee development.- Conducting effective training sessions for upskilling employees. Show less - Developing precise and detailed specifications in GEFEG.FX.- Executing seamless flow migration using IBM applications (Gentran, SI).- Creating and updating documentation and procedures to maintain accuracy and consistency.- Managing and optimizing workflows within the Jira environment.- Ensuring rigorous quality control to uphold high standards.- Overseeing documentation accuracy and compliance.- Monitoring and enforcing procedural adherence for operational efficiency.- Supervising and validating deployment processes performed by team members.- Sharing expertise to enhance team knowledge and capabilities.- Conducting comprehensive training programs to upskill employees. Show less

  • Service Request Owner (EDI Specialist/Business Analyst)

    Apr 2017 - Jul 2018

  • EDI Migration Supporter

    Mar 2016 - Apr 2017
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  DFDS

  Oct 2018 - Jul 2021

  Integration Analyst

  - Optimizing and standardizing processes and procedures for efficiency.- Designing and implementing new processes and procedures.- Ensuring consistency through documentation standardization.- Leading and overseeing project management initiatives.- Conducting in-depth business analyses for strategic decision-making.- Developing precise and comprehensive mapping specifications.- Creating detailed message specifications for seamless data exchange.- Collecting, organizing, and analyzing data to drive insights.- Configuring and customizing the GEFEG.FX tool for enhanced functionality.- Setting up and tailoring TopDesk, Azure DevOps, and TeamTimeReporting tools for operational efficiency.- Designing and delivering a structured training program for the new Analysts Team.- Developing and implementing an EDI training program for business teams. Show less

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  DSV - Global Transport and Logistics

  Aug 2021 - Nov 2021

  Business Change Consultant

  - Optimizing and standardizing processes and procedures for maximum efficiency.- Designing and implementing new processes and procedures to enhance operations.- Ensuring consistency and accuracy through documentation standardization.- Leading and managing projects to achieve strategic objectives.- Conducting in-depth business analyses to drive informed decision-making.

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  Flügger group A/S

  Dec 2021 - Feb 2024

  IT Integration Specialist

  - Developing seamless integrations within the BOOMI platform.- Optimizing and standardizing processes and procedures for efficiency.- Designing and implementing new processes and procedures to enhance operations.- Ensuring consistency and accuracy through documentation standardization.- Conducting in-depth business analyses to drive strategic insights.- Gathering and analyzing requirements to support business and technical needs.

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  Quintessential AI

  Mar 2024 - Aug 2024

  Digital Business Analyst

  - Discovering, analyzing, and understanding data from diverse stakeholders.- Translating business requirements into clear user stories and process flows.- Continuously reviewing and providing feedback on implemented features.- Identifying, planning, and managing dependencies for requirements and deliveries.- Refining and prioritizing the work backlog for efficient execution.- Designing and specifying functional software solutions that align technology with business goals.