Emerson Carlos Silva, PMP®, MBA

Experience

• 

  IBM

  Mar 1999 - Aug 2010

  Project manager for large customers account (banks) and highly complex projects: Manage projects for a technological upgrade, infrastructure, and Datacenter implementation Manage projects using the project management lifecycle (initiate, plan, execute, control, close) Make the project schedule, risks and issues tracking and activities progress control Meetings with customers to understand and define project requirements Project finance control - budget (income, cost, profit, forecast) Project resource allocation and timesheet control Ensure after-sales services are being delivered according to SLA (parts and labor) Controlling after-sales SLA and follow-up delivery quality Monitor deliverables and customer satisfaction Allocated technical team coordination Status report and checkpoint presentation Show less  Coordination of technical team assigned on the customer’s site (15 people) After-sales technical support (on-site and phone) for multi-vendors equipment (IBM / Cisco / SUN /…) Datacenter services installation, moving, and improvement Customer service management (Incidents, Events, and Problems) SLA (service level agreement) and after-sales quality administration Interface with executives and project managers to define the strategy for support Execute day-to-day support / operational activities Responsible for relationship and customer satisfaction Contract management (vendors and suppliers) Show less

  • Project Manager

    Jul 2004 - Aug 2010

  • Technical Supervisor / Support

    Mar 1999 - Jun 2004
• 

  GVT

  Feb 2011 - Dec 2012

  IT Supervisor - Project Management/PMO

  Responsible for IT PMO (Project Management Office) at GVT, with a 14 direct team report.The main activities were: Collaborate with IT Departments to define, align, and manage the Portfolio priorities according to business strategy Prioritize projects based on business needs and/or resource constraints Work with CIO, Directors, and Managers to develop and manage the project´s budgeting Ensure projects are defined, planned, and executed following the portfolio process Define, standardize, and support the project management tool (Project Server), as well as the project documentation (forms, reports, templates, artifacts) Centralize information, knowledgebase, and historical records of the Projects Ensure the use of the project management lifecycle (initiation, planning, execution, controlling, closing) Coach, mentor, motivate, and supervise PMO team members and contractors, influencing them to take positive action and accountability for their assigned work (Team building) Manage contractors and suppliers (external providers) Oversee project portfolio status using appropriate tools and communicate status reports regularly Show less

• 

  Electrolux Group

  Dec 2012 - now

  The leadership of the NA EluxMES and OPC solutions (Manufacturing shop floor connectivity), being responsible for overall strategy, support and maintenance, new implementations and continuous improvement. Main responsibilities: Collaboration with Operations areas (Manufacturing, Logistics, Quality, ME, IE) and IT (Local and Global) to ensure the alignment of the solutions roadmap. Plan, execute, and manage the MES and OPC roadmap for Electrolux North America factories (Anderson, Juarez, Kinston, Springfield). Design and Development of the new functionalities and releases with the Global IT Operation teams. Prioritization of the MES and OPC implementations in collaboration with the Manufacturing and IT leadership teams, based on business needs and resource constraints. Configurations of the new functionalities as required by the Manufacturing team. Manage a direct team of 8 MES and OPC experts responsible for supporting and improvement of the solution. Collaborate with the IT and Operations leadership to develop annual budget, and responsible for budget control (Opex & Capex). Show less The leadership of the EluxMES Springfield Project, being responsible for the Manufacturing Execution System installation and implementation at the new Springfield/TN facility, performing the project and team management, implementing the new functionalities, managing the Stakeholders´ expectations, and supporting the factory on the start-up for the new Assembly Lines and Technology areas (new machines).Main responsibilities: Plan, manage and execute the MES project (Manufacturing Execution System) Implementation at the Springfield/TN factory. Managing a direct team of 10 MES experts responsible for implementing the Manufacturing Execution System at the new Springfield/TN factory. Develop and implement the MES solution in alignment with local providers and system integrators, including solution architects, developers, and testers. Define, align, and manage the development of the new functionalities and features of the system. Manage the project’s life cycle, including scheduling, coordination, management, and control of the factory's MES software versions and releases. Oversee the change requests evaluating the impact on time, cost, and scope. Prioritizes the rollouts based on resource capacity constraints, risk exposure, and interdependencies. Maintain the project backlog and priorities, orchestrating various parties involved in the project to ensure the feasibility of the project plan. Responsible for project control and investments ($5MM) and benefits/savings. Ensure all risks and issues are appropriately managed during the project life cycle. Show less The leadership of the Electrolux Global MES Program, being responsible for the release management, implementing new functionalities, and supporting all factories’ project teams on the planning and deliverables.Main responsibilities: Manage and control the MES (Manufacturing Execution System) Implementation Program, focusing on coordinating multiple project implementation flows in the Business Areas (BA). Manage the life cycle of the MES Program, which includes scheduling, coordination, management, and control of the MES software versions for the entire company. Maintain the MES release calendar in collaboration with all IT Business Areas. Prioritizes new developments and functionalities based on functional needs, resource capacity constraints, risk exposure, and inter-dependencies. Maintain MES backlog for improvements, new developments, and bugfix (i.e., HPQC) according to priorities of COE (Center of Excellence). Control the release execution according to the MES Roll-out plan and BA Strategic Plan. Manage the MES solution providers and system integrators, including solution architects, developers, and testers. Allocation of shared resources, such as Digital and Business Subject Matter Experts. Prepare templates, documentation, and other materials for the Coordination Committees. Responsible for project control and reporting, including financials (budget, investment, ...) and benefits (savings, ...). Collaboration with the BA (Business Area) leaders to develop and manage the project budget and cost estimating approaches, resource allocation, and reallocation. Present tools/methodology to drive replication of success cases in factories and Business Areas. Monitor project success criteria using appropriate tools and techniques and communicate status regularly. Oversee the project scope change request evaluations for time, cost, and scope. Ensure project managers appropriately address all risks and issues during the project life cycle. Show less The leadership of the EluxMES Curitiba Project, being responsible for the Manufacturing Execution System installation and implementation at the Curitiba/PR facility, performing the project and team management, implementing the new functionalities, managing the Stakeholders´ expectations, and supporting the factory on the start-up for the new Assembly Lines and Technology areas (new machines).Main responsibilities: Plan, manage and execute the MES project (Manufacturing Execution System) Implementation at the Curitiba/PR factory. Managing a direct team of several MES experts responsible for implementing the Manufacturing Execution System at the Curitiba/PR factory. Develop and implement the MES solution in alignment with local providers and system integrators, including solution architects, developers, and testers. Define, align, and manage the development of the new functionalities and features of the system. Manage the project’s life cycle, including scheduling, coordination, management, and control of the factory's MES software versions and releases. Oversee the change requests evaluating the impact on time, cost, and scope. Prioritizes the rollouts based on the resource capacity constraints, risk exposure, and inter-dependencies. Maintain the project backlog and priorities, orchestrating various parties involved in the project to ensure the feasibility of the project plan. Responsible for project control and investments ($6MM) and benefits/savings. Ensure all risks and issues are appropriately managed during the project life cycle. Show less Main responsibilities included all project planning and governance activities, such as scheduling, budgeting, and scope management, ensuring the successful execution, including but not limited to the actions below: Planning and implementing the São Carlos MES project, focusing on project management activities throughout the entire project lifecycle. Follow up on project progress, regularly present the status report and checkpoints according to the project’s communication plan, and inform all parties about the accomplishments and next steps. Organize and act on project Risks and Issues identification and management throughout the project lifecycle, making plans to mitigate or solve them. Manage the overall project Investment ($4MM), working on the cash flow plan, following up on purchases, and reporting results and forecasts to the Controllership. Lead cross-functional areas, such as IT (Application, Infrastructure, Master Data), Purchase, Finance & Controlling, Manufacturing, Quality, Supply Chain, and Engineering, ensuring all project requirements are met according to the targets. Show less Project Manager leader responsible for Supply Chain and Industrial Operations areas, in charge of Project Management Governance and Methodology (Templates, Processes, Guidelines, Policies, and Tools).Core responsibilities: Work with the Vice president, Directors, and Managers to align and manage the project´s portfolio priorities according to business strategy. Prioritize projects based on business needs and resource constraints. Collaborate with functional and project managers on the following:o Project scope and schedule plan, risks, and issues monitoring and tracking.o Finance (Investments and Savings definition, planning, and controlling).o Team management (capacity and resource allocation). Monitor the Portfolio Investments and Expenses (Cash Flow) actively, making sure the budget will not be exceeded. Develop the PPM (Portfolio and Project Management) tool for Industrial Operations and Supply Chain project managers. Ensure the use of the project management lifecycle (initiation, planning, execution, controlling, closing). Conduct periodic project and portfolio reviews and recommend preventive and corrective actions. 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  • IT Director - Manufacturing Solutions at Electrolux North America

    Jan 2025 - now

  • SR IT Manager // Manufacturing Execution System & OPC solutions

    May 2024 - Jan 2025

  • IT Project Manager // Manufacturing Execution System implementation (Springfield/USA)

    Apr 2022 - Apr 2024

  • IT Release Manager // Manufacturing Execution System implementation (Global Operations)

    May 2021 - Apr 2022

  • Project Manager // Manufacturing Execution System implementation (Curitiba/BRA)

    Apr 2020 - Apr 2021

  • Project Manager // Manufacturing Execution System implementation (Sao Carlos/BRA)

    Nov 2017 - Mar 2020

  • Project Manager/PMO for Supply Chain and Industrial Operations (Latin America)

    Dec 2012 - Oct 2017