Sergio Maciel

Experience

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  BUNDY REFRIGERATION

  Jul 2007 - Aug 2012

  Supervisor de TI

  Coordination of three plants in Brazil, being responsible for IT and Telecommunications with direct reporting to the CIO in Europe;Management of Support Team (Internal) and Third parties for the area of ​​Consultancies in Systems Developments;Development and Mapping of Processes for Deployment and Improvements in Various Modules of the BPCS ERP System, among them MRP System, Contracts and Purchases;Management and Implementation of Fiscal Projects (SPED Fiscal / Accounting, Electronic Invoice, among other obligations) using the Mastersaf platform;Global Projects with IT teams from Europe and South America for Infra and Sistemas projects;Project Management for IT, applying ITIL concepts;Implementation of Business Recovery Plan (BRP) and Backup Policies for High-End ServersAvailability;Design and implementation of external SLAs, as well as the Management and Definition of Work Scopes to the Approved Partners;Documentation of Processes for Implemented Projects;Contract Management for Third Parties;Elaboration of Budget and Management of Resources for Contracting and Investments;Development of Projects following the Strategic Planning of the Company;People Management and HR Policy Enforcement for Talent Development. Show less

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  Sumitomo Rubber do Brasil

  Aug 2012 - Oct 2020

  IT Supervisor for Infra, Automation and Help Desk

  Server and Network Services Management Microsoft and Linux;Installation and Systems Management Dell VxRail;Installation, Management and Troubleshooting of vSphere Systems, vSAN and VMware Tools;Deployment and Management of Dell SCv Storages, and NEC Storages;Installation, Configuration and Management of CCTV systems and Access Controls;Experience with Thin Client Platform (VDI) with VMware Solution;AWS Platform Administration, Virtual Machine Creation, Access Rules, Security, Deployment and Service Release;Budget Management with Investments, Expenses, Licensing and Suppliers Contracts;IT Asset Tracking, Telecommunication links, PBX and Avaya DECT System;IT Governance in Risk Management and Information Security Projects. Creation of Area Security Policies and Procedures;Contract Management with Suppliers and Service Providers;ITIL application for ITSM with KPI, Incident, Problem and Change Management;Responsible for the LGPD and Compliance Implementation Project;Creation of Operating Procedures, Work Instructions and IT Forms;Participation in ISO Audits;Fortinet Firewall Policies;Installation, Management and Troubleshooting of Cisco Switches, Cisco Wireless Controller and Access Point;Automation Systems Support with PLC logic interfaces (Mitsubishi and Omron);Factory Floor Support Systems (in-house development);VEEAM and BackupExec backup systems;Agile Concepts Application and Project Management with VA analysis, Cost Saving and Process Improvement. Show less

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  Grupo Lumicenter Lighting

  Oct 2020 - now

  ICT Manager

  ERP system administration and support for RPA projects, customizations, integrations, internal and legal demandsBackOffice systems such as BI, Logix, WMS and Factory AutomationProject to restructure the IT Infrastructure, Support, Networks and Telephony areaImplementation of virtualized systems (VMware) and platform unification projectsInstallation of new Dell servers and StoragesUpdating the server fleet with new versions of Microsoft and Linux softwareRestructuring of Cloud services using the Azure and AWS platformsUsing AWS S3 and KubernetesEnvironment Monitoring ToolsDeployment of Office 365 for email systems and their applicationsHelpDesk DeskManager software implementationCreation of procedures, forms, WI, Reports and KPIs for the IT areaImplementation of Backup routines using the VEEAM platform, replication in an AWS bucketMaintenance, updating and management of Watchguard Firewall systemsCost Management related to the area, OPEX/CAPEX and definition of investments Show less