Deep Enrich
Islam Darwish
Intern
6000 followers
Dubai, United Arab Emirates
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About me
Customer Success Manager @ Genesys | GCP Certified | Certified Scrum Master
Education
Arab Academy for Science, Technology and Maritime Transport
2005 - 2010Bachelor of Applied Science (B.A.Sc.) Electrical, Electronics and Communications Engineering
Experience
ExxonMobil
Aug 2009 - Sept 2009Intern
Orange Business Services
Oct 2011 - Nov 2013VSAT Engineer
Sept 2013 - Nov 2013Associate CSM - M-group account C-SAT project .
Jul 2012 - Aug 2013Incident Managemed Specialist
Oct 2011 - Aug 2013
Raya Holding
Nov 2013 - Aug 2016Senior Project Manager
Apr 2016 - Aug 2016Project Manager and business consultant
Nov 2013 - Apr 2016
NILE.COM
Sept 2016 - Aug 2019Senior Project Manager
Dec 2018 - Aug 2019Project Manager
Sept 2016 - Dec 2018
ITWorx
Aug 2019 - Dec 2020Project Lead
Qorrect
Dec 2020 - Apr 2022Head of Customer Success
DXwand
Apr 2022 - Apr 2024Head of Customer Success
Genesys
May 2024 - nowCustomer Success Manager
Licenses & Certifications
- View certificate
TOTAL REWARDS - All Star Award 2024
GenesysSept 2024
Global VSAT Forum
Orange Business Services- View certificate
Genesys Design Thinking Explorer
GenesysMay 2024 
Certified Scrum Master
Scrum AllianceNov 2020- View certificate
Genesys Cloud CX: Professional Certification
GenesysJul 2024 - View certificate
Customer Success Management Fundamentals
LinkedInNov 2021
Languages
- enEnglish
- arArabic
- frFrench
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