Nathan Stange, SHRM-CP

Experience

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  California Imaging and Diagnostics

  Jul 2009 - Dec 2015

  AMICAS Administrator/Technical Support (Seasonal)

  ➢ Analyzed data flow and initiated a new email process to insure the company was 100% HIPAA compliant➢ Researched and experimented with new company software to effectively provide technical support to 200+ users➢ Managed information and accounts of full-time, part-time, and temporary employees ➢ Built and maintained relationships with 20+ medical offices by providing immediate and efficient technical support➢ Organized training documents used for future employees

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  Frontier Pies Restaurant

  Jun 2014 - Jul 2015

  Server

  ➢ Exemplified customer service by demonstrating my abilities for 10+ new servers that management requested to shadow me➢ Adapted to the customer flow and efficiently served 50+ individuals while achieving positive feedback

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  AvantGuard Monitoring Centers

  Apr 2016 - Jun 2016

  Operator

  ➢ Collaborated with customers from different ethnic backgrounds and provided quick and concise service to each individual requiring emergency medical needs➢ Assessed individuals’ situations and created solutions tailored to their intense dilemma➢ Performed exceptionally well in each evaluation and helped prepare the company to double the amount of customer calls

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  Home Care Pulse

  Jun 2016 - Dec 2017

  Editor/Trainer

  ➢ Organized 150+ client evaluation reports each day and ensured that each report presented to home care agencies was clear and effective➢ Conspired with a team of 10 research associates and built performance plans with each research associate that maximized their potential➢ Communicated with customers daily and interviewed them regarding their home help services➢ Excelled in work performance and worked additional hours to complete the monthly objective➢ Resolved customer and employee disputes through listening, creating innovative solutions, and maintaining a positive demeanor Show less

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  New York Life Insurance Company

  Jul 2018 - now

  Senior Office Administrator/Onboarding Specialist/Trainer

  ➢ Create courses and materials used to train new and seasoned financial advisors on 4 aspects of their business: Software functions, insurance licensing, legal compliance, and successful business practices ➢ Instruct an 8 week hybrid onboarding series that teaches successful business practices with New York Life that has increased retention by 60%. ➢ Manage the onboarding process for potential financial advisers by reviewing backgrounds, preparing contracts, and providing company instructions across 3 states➢ Piloted a new onboarding system and decreased delays in the hiring process by 15+ days➢ Handle insurance licensing for 70+ agents by insuring they have proper authorization to sell in each state and remain current with continuing education➢ Collaborate with team members across 8 states and several departments to build a supportive environment and a strong virtual community that welcomes questions and shares best practices ➢Increased retention by 30% by redesigning onboarding processes and conducting orientation sessions for new hires, ensuring they receive a smooth transition Show less