Ankit Singh

Experience

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  HGS - Hinduja Global Solutions

  Dec 2016 - Jun 2018

  Client Relationship Specialist

  • Managing and solving issues faced by clients.• Customer retention, upselling, Pre-sales and Cross selling.• Experience in B2B and B2C sales, managed a portfolio of 56 Lakhs with revenue increased by 4.85%.• Maintaining customer/client satisfaction (CSAT) of 91%, NPS of 0.83, and managing a portfolio for high prioritycustomers.• Used consultative techniques to understand customer needs and make strategic referrals tobusiness partners.• Monitored metrics and developed actionable insights to improve efficiency and performance.• Made customers aware of current and new programs and services.• Offered internal and external customers first-rate customer service to maximize satisfactionand business success. Show less

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  IDEMIA

  Jul 2019 - Jun 2020

  Executive Trainee

  Improved organizational performance through Go-to-market initiatives, and email marketing.• Enhanced customer/client experience by providing the best solution that match their requirements.• Mentored a team of 5 Executives on the deliverable part and upsell and cross sell for services and products.• Targeted revenue generation of 1.5 Cr +.• Maintained the satisfaction level and customer retention by providing the services at the best within the SLA.• Presale and product demonstration to the customers and clients.• Maintained the customer / client database for providing further services in future.• Well versed with product features and creating a product promotion strategy for converting the leads. Show less

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  MMTC-PAMP India Private Limited

  Apr 2022 - Jun 2022

  Intern - Digital Marketing and Consumer Insights

  Digital marketing || SEO || Content Writing || campaign management

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  Info Edge India Ltd

  Apr 2023 - now

  Deputy Manager - Product Success