Nipun Parashar

Experience

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  Tech Mahindra

  Jun 2005 - Jun 2008

  Technical Associate

  - Coordinated with teams from Brazil, Germany, France and India for transforming the legacy Business Support System at three Orange (France) locations simultaneously in a 6 month onsite project- Developed a USD 15K design change request for Zain Telecom and worked as a resource for both support and development teams simultaneously- Formulated commercial offers to increase customer retention for Tunisie Telecom as a part of USD 60 K engagement; rolled out commercial offers out across Tunisia- Performed gap analysis for quality assurance and provided actionable recommendations to onsite and offshore teams for reducing the operation costs approx. by $20K USD for HCPT Indonesia. . - Migrated data for BSS transformation projects for mCel (Mozambique) and Orange (France) projects using PL/SQL and Unix Shell scripting on Oracle 9i DB. - Trained and identified team members for future telecom related projects, resulting in simultaneous launch of two different projects.Implemented Technology: Rating and Billing configuration, data migration, BSCS and Pricemaker COTS products implementation for clients such as Orange (France), LHS (Germany), Zain Telecom (Kuwait) & mCel (Mozambique) Show less

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  Capgemini Consulting

  Jun 2008 - Jul 2009

  Consultant

  - Structured and implemented design changes for T-Mobile, Netherlands through collaboration with internal and external clients as part of USD 4 million project.- Spearheaded a team for conducting performance & integration tests and ensuring that all user requirements are incorporated and met- Mentored and trained fresh recruits in telecom billing product, saving company for 240 man hours- Spearheaded the BSCS iX implementation, Oracle PL/SQL and Unix Shell scripting, Rating and Billing configuration, data migration, customer care and retention, test plan design, eTOM application, UAT execution, DCR development for T-Mobile Netherlands Show less

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  Alcatel-Lucent

  May 2010 - Aug 2010

  Summer Intern - Business Analysis

  • Identified market potential for the new product being developed for Asia, Africa and North America by conducting data and market analysis; and defined marketing and sales strategies for the same.• Ascertained new trends and developments from complex research and analysis to prove benefits for Alcatel-Lucent product expansion. Recommendations presented to Project Manager.• Acted as a technical-to-business language translator and communicator.

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  Ericsson

  Sept 2011 - Nov 2013

  Business Analyst

  Key Role: Business Analyst, Process Improvement, Project Management and Rollout Implementation (Sweden) - Successfully mapped the business requirements of Ericsson’s Consulting & System Integration Business Unit (Sweden) and deployed multi-million dollar proposal development platform across all geographies. - Defined scope, created end-to-end scenarios, trained people across different functions, evaluated risks and executed effective risk mitigation strategies which led to successful execution of UAT of the tool.- Developed an actionable IT strategy supported by tools and processes that redefined the support provided by offshore centers within Ericsson - Negotiated BL’s priority requirements with other stakeholders/sponsors successfully during the project. - Designed training program encompassing sales process and the tool, and conducted training for trainers across multiple verticals across different business units. - Served as mediator between business and technical end stakeholders and documented functional business requirements which defined the sales process.- Conducted frequent Gap Analysis as a part of core Business Reference Group following Agile Methodology.Key Role: Pre-sales Analyst, Bid Management, Proposal Development and Sales Support (India) - Ensured timely response to the RFPs by mapping customer’s business and functional requirements, and providing SoCs, solution documents along with effort and commercial estimations- Interfaced with all stakeholders (client, delivery, sales) to provide clarifications; negotiated and defended estimations which led to successful closure of business opportunities- Implemented best practices across sales processes, tools, optimization, re-usability and knowledge management- Coordinated with Regional sales teams as a part of client engagement; provided advisory services on products and solutions that generated further business leads Show less

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  Telesonic Networks Limited

  Nov 2013 - Apr 2017

  Manager

  - Leading the change efforts associated with transformation and deployment of customer facing processes including Service Delivery & Assurance - Designed & deployed a mobile App based solution to minimize time spent at customer premises during new customer acquisition - Developed & rolled out innovative upselling and cross-selling strategy and processes. Trained field teams pan-India on the same for quick deployment. - Created 4G (LTE) rollout schedule for 3 cities and tracked and monitored activities. Designed & implemented customer acquisition and service delivery processes that reduced the lead generation to installation time.- Leading Digitization push; designing innovative & sophisticated solutions and automating the processes to reduce operational costs and enhance quality - Mapping business requirements for process enhancements & translating these requirements into functional specifications - Conducting Audits, tracking KPIs and updating processes as part of continual service improvement initiative. Show less

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  BT

  Apr 2017 - now

  • Contract Manager

    Mar 2022 - now

  • Commercial Manager

    Jan 2020 - Apr 2022

  • Project Manager

    Apr 2017 - Jan 2020