Darlene Chambers

Experience

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  Crescent Bank & Trust

  Jan 2000 - Mar 2018

  AVP Division Call Center Manager

  Organization consists of 4 District Call Center Managers, +125 Inbound/Outbound Customer Service and Collections associatesEnhanced work processes and efficiencies to increase overall performance and identify cost savings Identified opportunities to improve delinquency decreasing 30+ by 178 basis points  Documented and improved multiple processes for Reg Z and CFPB compliance Implemented Visual Management of KPIs and developed enhanced reporting tools for managers Assisted with the transition in payment processing companies Show less

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  Boasso Global

  Aug 2018 - Mar 2020

  AR Supervisor

  Manage the daily operations and strategic objectives of the company’s accounts receivable cycle through design, implementation, maintenance and management of all accounts receivable business functions and procedures for the accounts receivable collection process. Oversee accounts receivable and collections assistants on a daily basis, reviewing cash receipt entries posted to customer accounts and advise if problems are encountered to stay involved with customer payment accounts.Set objectives for the accounts receivable team that align with the department goals.Utilization of monthly A/R summary aging for all customers over 30 days past due as a tool to determine severity and priority of collection actions. Creating and sending Excel files of open invoices and account summaries to customers.Respond to customer requests for invoice copies and backup information.Check emails daily from customers and other depots to inquire on disputed charges or billing problems and follow through as necessary.Monitor the processing of credits on disputed invoices.Suspend credit lines as applicable if all efforts of collection are exhausted and review if further action should be taken legally.Process approval of timesheets for timely payroll deadlines. Show less

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  Crawford Electric Supply

  Mar 2020 - Apr 2022

  Credit Manager
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  1803 Capital, LLC

  May 2022 - now

  Collections Manager