Ana Laura Zeledon Dejuk

Experience

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  IBM

  Feb 2015 - Aug 2020

  Contract Commercial Manager

  Spearheaded contract management activities aligned with client strategy, strictly adhering to contract terms, and following IBM's policies.Engaged in discussions, drafted, reviewed, and negotiated business contracts with internal and external customers, ensuring high-quality service across daily business tasks.Maintained up-to-date contact records, monitored statuses to prevent expirations, and assessed Key Performance Indicators (KPIs) for Audit Readiness.Financial Responsibility and Account Transition:Assumed financial responsibility for a supported account, leading to a seamless transition and exceeding client satisfaction targets.Managed Time and Materials (T&M), Request for Services (RFS), Resource Utilization (RU), and Service Level Agreements (SLAs) for invoicing purposes.Addressed potential deliverable issues promptly, providing effective resolutions and maintaining customer engagement.Agile Methodologies and Automation:Established an Agile squad to facilitate knowledge sharing, problem-solving, and backlog management.Led an automation project for the Labor Manual Invoice process, showcasing robotics knowledge and securing the team's first-place position.Presented achievements to the Vice President and contributed to a Kaizen improvement project. Show less

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  Kyndryl

  Aug 2020 - Jul 2022

  IT Project Manager

  Experienced IT Project Manager specializing in public cloud portfolios, adeptly overseeing the end-to-end management of projects. Successfully delivers multiple cloud-based initiatives, ensuring alignment with strategic goals and efficient resource utilization. Proficient in Agile methodologies and recognized for optimizing project lifecycles while achieving exceptional outcomes.Successfully managed low to high Agile-Hybrid complexity projects, as well as projects within multi-regional and cross-functional programs.Led scheduling, coordination, and resource allocation, contributing to the recommendation of business solutions and alternatives for projects.Proactively assessed, identified, and managed project risks, issues, escalations, and problem resolutions.Facilitated jeopardy resolution across project teams, ensuring seamless communication with client teams.Oversaw project scope and ensured project completion with a strong focus on maintaining high-quality deliverables.Prioritized strong communication skills to keep teams updated on project status and foster collaborative work environments.Took ownership of the overall health and success of assigned projects.Ensured documentation met timelines and comprehensively outlined project scope and deliverables.Proficient in utilizing project methodologies such as Agile, Scrum, and Hybrid.Familiar with a range of project tools, including Office, Visio, Jira, MS Teams, Cisco WebEx, Outlook, Aha, Slack, IPPF, Concur, Trello, Mural, Bluesight, GSAR, Seismic, and Publisher. Show less

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  Accenture

  Jul 2022 - now

  Site Project Manager

  Managed web management services for technical pages for a Global Technology Company as a Site Project Manager.Led and successfully delivered multiple web design projects from concept to completion, ensuring adherence to Microsoft's rigorous standards and technical specifications.Collaborated effectively with cross-functional teams including web developers, designers, and stakeholders, ensuring projects were delivered on time and within budget.Utilized analytical capabilities to interpret data, driving continuous enhancements in website performance and user experience.Proficiently employed project management tools such as ADO, Figma, and Workfront to streamline project workflows.Achievements encompass the successful completion of complex web projects, notable enhancements in site performance metrics, and acknowledgment for outstanding teamwork and project management proficiencies.Leveraged expertise in Agile methodologies and ITIL practices to contribute significantly to the accomplishment of these outcomes. Show less