Hannah Plant

Experience

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  Mitchells & Butlers PLC

  Jun 2013 - Apr 2015

  Responsible for all aspects of the line management of a team of 10-11 Front of House and 8 back of house at this very busy city centre wine bar and restaurant employing 40 staff with annual sales turnover of £1.8m. Team led duties included rota planning, payroll, HR as well as leading training and development. Contributed to the ongoing improvement of policies, processes and systems as part of the business management team, responsible for ensuring exceptional levels of customer service at all times. Undertook the role of Christmas Co-ordinator for 2 years, overseeing planning, budget / resource control and delivery of all seasonal events and activities, consistently achieving revenue and profit targets. Show less

  • Team leader

    Dec 2011 - Apr 2015

  • Assistant Manager

    Jun 2013 - Oct 2013
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  Bill's Restaurants

  May 2015 - May 2021

  Assistant Manager

  Reported into the General Manager, contributing to both operational and strategic management of this restaurant business employing over 60 staff with an annual turnover c.£3m as part of the management team. Held sole responsibility for budget and resource management, including annual / monthly and Christmas labour budgets as well as completing financial reports on a daily basis detailing daily/weekly business sales and budget breakdowns, including P&Ls. Also undertook the role of Customer Service Lead for the business, setting objectives and sales targets / incentives to motivate staff as well as managing escalated complaints and issues. Appointed to undertake the role of Christmas Co-ordinator for 4 consecutive years, involving responsibility for planning labour / stock requirements for the peak Christmas period and seasonal events.Included all aspects of the line management of a team of 45-55 staff at any one time, including rota planning, assigning work tasks and providing operational guidance and support. This involved managing payroll for over 60 members of staff, including dealing with all queries and anomalies using in-house system (Fourth) and MS Excel as well as calculating all holiday and sick pay and completing associated administration and reporting. Handled HR functions, including onboarding and issue of induction/ welcome packs as well as maintenance of staff employment files in accordance with GDPR/UKDPA 2018 regulations. Oversaw completion of full audit checks for both front and back of house (bar and kitchen) to ensure continued compliance with Health & Safety standards, company policy and EHO standards. Oversaw all stock management for the restaurant bar, including ordering of all weekly consumables for the site as well as managing stocking for events. Other key duties included opening and closing the restaurant as a key holder as well as handling reconciliation of all cash and credit transactions and managing daily banking. Show less

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  Servini’s at the Summer House

  May 2021 - May 2023

  Assistant General Manager

  Invited to work with a business partner and previous manager to lead the set-up and development of this independent café located in Bute Park, Cardiff with a focus on leading all aspects of compliance and governance set up for the business. Included leading the development and implementation of HSE, Fire Safety and other relevant policies for the business as well as securing Food Hygiene / Safety certificates and establishing HSE / Hygiene audit policies and procedures. Additionally supported other aspects of business operations and business development, including creating/delivering a range of promotional events to improve brand awareness amongst the local community and drive sales. Show less

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  Deloitte

  May 2023 - now

  Senior Project Support Associate (Audit & Assurance) (Project Management Centre of Excellence)

  Responsible for oversight of project management support for a range of Deloitte client projects relating to the provision of financial and audit services to clients. Involves leading a team of 4 Project Associates in managing / supporting their own projects, handling all aspects of the line management and development of team members, including appraisals / professional development plans / annual goal and target setting. Additionally support multiple projects / engagements at any one time, managing project support functions alongside team leadership duties. Key project audit / support functions include leading project audit and reporting functions to ensure adherence to planned tasks / projects objectives and costs as well as overseeing governance and risk management for projects. Includes producing and managing a range of project documentation including risk registers and change logs as well as managing sharing of relevant information and documentation with project stakeholders. Undertake extensive analysis of project performance and progress against a range of KPIs and targets as well as providing regular Time Management, WIP and Budget Vs. Actual performance reports to senior management and project stakeholders. Show less