Toby Pickens

Experience

• 

  US Navy

  Nov 2010 - Jan 2017

  Helicopter Rescue Swimmer / Naval Aircrewman

  Operations Division SupervisorManaged the daily operations of 280 administrative, operational, and maintenance staff members in the performance of safe and efficient helicopter flight operations. Led 9 schedulers in the coordination of 4,022 flight hours and configured times, crew compositions, and training objectives. Created and implemented departmental scheduling policies which maximized crew effectiveness and reduced preventable errors resulting in zero mishaps in 1,200+ flights. Awarded Sailor of the Year for exceptional operations management in support of 3 multi-national exercises and 2 international deploymentsAviation Safety & Standardization Program ManagerDirected a team of 12 assistant managers and administrative personnel in the implementation of international and domestic safety regulations applicable to daily safe flight operations. Performed over 200 in-flight and ground evaluations, resulting in 100% operational readiness for active aircrew members. Achieved zero discrepancies during 2 major evaluations by governing agency. Monitored training for 80 aircrew members with over 520 qualifications ensuring 100% remained current with zero expirations; selected as Aircrew Rescue Swimmer of the Year Special Operations Search & Rescue SwimmerPerformed over 1,200 flight hours in maritime and overland rescue operations in direct support of foreign policy and diplomacy objectives in Southeast Asia. Served as Senior Evaluator for 12 junior personnel seeking permanent designation as Aviation Rescue Swimmers; provided reports, recommendations, and individual training plans based on performance. Generated training curriculum and development plans to maximize rescue swimmer proficiencies in hostile and ambiguous environments. Collaborated with multinational and joint agencies to complete over 60 training and operational missions, including Japanese Maritime Self-Defense Force, Royal Australian Navy, Doctors Without Borders, and USAID Show less

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  ReSTART Life | Center for Digital Technology Sustainability

  Mar 2017 - Apr 2018

  Office / Case Manager

  Program ManagerDevelops corporate strategies with program staff to assist clients in their pursuit of sustainable tech use. Creates and instructs training curriculums for adult basic skills including personal financial management, communication strategies, and responsible scheduling of time and resources. Organizes, plans, and develops standard operating procedures for clients and stakeholders in Phase II program of care. Streamlines invoicing practices, payment plans, database management, and the allocation of resources in for outpatient recovery program.Case ManagerImplements collaborative strategies with individual clients and families to assist in maintaining a positive recovery lifestyle for sustainable technology use. Consults with individaul program participants in matters such as personal budgeting, job search and attainment processes, transportation, and attending recovery-community events. Drafts reports and recommendations to clinical staff based on observations and communications with program participants. Show less

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  Microsoft

  Oct 2018 - now

  Launch manager in Microsoft Business Operations. Coordinates stakeholder teams from design through deployment of MS initiatives, new lines of business, products, and services. Designed and managed new direct and indirect sales motions between Microsoft and the US Government, helping to deliver cloud services, support, and hardware to meet the specific security and logistics challenges these customers require. Inclusively coordinated across disciplines, organizations, and external companies to develop business processes that are streamlined, compliant, and deliver great customer experiences. Learning and development. Served both formally and informally as a mentor to junior project managers and incoming university hires. Participated in and conducted trainings to boost inclusive behaviors and understanding with employee resource groups. Furthered professional learning and credentials by working toward or achieving badges and certifications related to change management, organizational leadership, systems thinking, accessibility, and value creation. Show less

  • Launch Portfolio Director

    Aug 2022 - now

  • Senior Operations Program Manager

    Oct 2018 - Sept 2022