Genaro Vargas

Experience

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  Xerox

  Jan 2010 - Jan 2016

  Operations Manager

  • Spearhead call center operations by managing a team of up to 120 indirect reports• Conducted in-depth monthly performance reviews with clients by data analysis and created action plans to achieve client goals.Proactively identify areas for improvement, implemented innovative solutions and strategies to optimize call center operations

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  Nthrive

  Feb 2016 - Jan 2022

  Operations Manager

  • Supervised teams in the Self Pay call center, ranging in size, to meet staff level performance metrics and exceed client Service Line Agreements• Conducted monthly performance reviews with clients and implemented effective action plans to achieve client revenue goals. • Monitored and ensured adherence to quality control standards to maintain high levels of customer satisfaction.• Utilized data analysis to identify areas for improvement and implemented process changes to optimize team performance and streamline workflow.• Fostered a positive and collaborative work environment through effective communication, training, and coaching. Show less

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  Savista

  Jan 2022 - Feb 2023

  Senior Operations Manager

  • Provided operational support for new client implementation• Created and presented weekly status reports for visibility into project status • Worked closely with internal stakeholders to ensure timely completion of project task/milestone• Assumed responsibility for client support across the entire organization and revenue cycle.• Collaborated with leaders across Coding, AR, Denials, Billing, and Bad Debt to streamline client workflows and processes.• Conducted ongoing reviews of workflows and processes to ensure accurate patient responsibility.• Provided revenue visibility to Executive and Service Line Leaders, delivering insight into year-over-year revenue trends to assist with client revenue forecast projections. Show less

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  Shirley Ryan AbilityLab

  Dec 2023 - now

  Customer Service Manager