Alin Bruma

Experience

• 

  Stefanini EMEA

  Jun 2018 - May 2019

  Installing and configuring (software components to ensure usability, mobile devices and mobile apps)- Providing support to users and being the first point of contact for request and error reporting- Troubleshooting software issues- Managing technical documentation- Creating reports daily/monthly in order to analyse the cases and distribute the backlog- Incident management

  • Technical Support Engineer

    Jan 2019 - May 2019

  • User Support Consultant

    Jun 2018 - Dec 2018
• 

  Societe Generale Global Solution Centre Romania

  May 2019 - now

  Project & Change Management: - Coordination and implementation of a new IT support model (self-service IT appointments platform, remote onboarding for New Joiners), and the ‘Run’ aspects of the project (planning, topics, etc)- Implementation of a new Content Management System (CMS) and the migration of the existing technical procedures to the new system. In charge of the 'Run' aspects of the project.- Implementation of a new request module API and the migration of the existing request forms to the new system. In charge of the 'Run' aspects of the project.Knowledge Management: - Continuous update of the technical knowledge base in SharePoint- End-user Self-Service Portal (selfcare articles, online request, incident and chat modules)- Continuous update of the Self-Service Portal. Managing the 'Run' aspects of self-service articles, catalogue pages, banners, sliders, request forms, chat, incident module and the appointments system.Communication Management:- Creating awareness of the Digital Workplace environment model and best practices through: the coordination of a Digital Coaches team (40 people), CSR - Digital Clean-up workshops, team demos, SharePoint & Intranet sites, Yammer community, IT Induction presentations, Young Graduates program. Show less

  • Knowledge Manager

    Apr 2021 - now

  • Proxim'IT Support Technician

    May 2019 - Apr 2021