Krishnandu Banik - GBSSC

Experience

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  HyperQuality Pvt Ltd.

  Apr 2008 - Nov 2008

  Quality Consultant - Echostar

  Worked as a Quality Consultant on calls related to Echostar US based which in India we call Dish Ntwk.

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  Convergys India

  Nov 2008 - Jun 2012

  SME/Project Lead - AT&T

  I took care of projects and work on these projects which in result would change the guidelines of the process.

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  HyperQuality

  Jun 2012 - Sept 2014

  Team Leader-Client Services & Quality - Expedia & Iyogi

  Learn your client’s business, product, processes, intent and influences. Identify and calibrate to stay updated on client’s core business objectives Create and maintain a strong working rapport with your client Understand needs and desires of the client and move to meet those needs in a proactive manner Identify and deliver nuggets of actionable value and its ongoing behavior through evaluations Run analysis to prepare and provide business impact and future returns post suggested change and/or improvements Be responsive. Acknowledge & own client requests/wants. Offer ideas. Suggest alternatives. Help them improve their business Establish channel of open communication and maintain regular contact with clients and its users Assist the clients with items that are over and above the usual. Continually finding ways to delight your clients and maintain a focused eye to strengthen partnership Identify revenue enhancement/growth opportunities Show less

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  IndiaHomes.com

  Oct 2014 - Sept 2015

  Operations Lead Generation, Training & People Management

  When IHC started their Secondary Business (Rental & Resale) they needed someone who could take up the entire lead generation business, collection to go hand in hand. The team consists of 30 members wherein training, quality, hiring, interviewing, shortlisting was done by me. The entire dialer set-up right from non-functional to any upcoming challenges and any new feature being added in dialer was taken care by me. Hence, this role consists of People Management, Escalations, Quality Monitoring, Hiring, Interviewing, Aligning with Product/Tech team. Show less

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  Makaan.com Pvt Ltd

  Sept 2015 - Feb 2017

  Assistant Manager - Accreditation (Quality Content), Marketplace Development

  At makaan.com hired as AM-Accreditation wherein our core job is to improve the quality of listings on website received and going live on site. Led a team of 15-18 members all had degrees like MBA, BCA, BTech & simple Graduate. Ran several project in order to increase the productivity of the team and conducted training session to improvise the quality of screening of the team. Also looked over the interface issue whether Tech or Product and working with them closely so that the production and screening process does not get impacted. Also, ran project to increase the images per listing, rejection study, description length of the property, website audit, Time and Motion study to help the low hanging members to improve their productivity. The tenure spent in makaan.com gave me immense exposure to product/tech related issue also helped me understand how the entire marketplace works in e-commerce world. Show less

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  Educere Tripura and Santi Mansion Institute

  Feb 2017 - Jun 2019

  Founder and School Principal

  Vision Statement – Educere Tripura is recognized for inspiring excellent coaching as an essential driver of student and working professional success in Tripura.Our Mission – Improving learning outcomes by raising the status and quality of individuals, students and working professional in Tripura.School Principal - Santi Mansion Institute.Leading a student count of 500 plus, managing teachers and students day to day activities. Managing Vendors and Suppliers etc. All other vital activities a school Principal does.Courses Offered - Spoken English, Personality Development, Training Working ProfessionalsServices Offered - Job placements & Placing student for higher educations.Contact me directly at 9871887199. Show less

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  IO Digital LLP

  Jul 2019 - Feb 2020

  Assistant Manager Quality and Training
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  Baazi Games

  Feb 2020 - Sept 2022

  Assistant Manager Support
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  MobiKwik

  Oct 2022 - Feb 2024

  Manager Consumer Operations (Quality)