Nikita Singh

Experience

• 

  KocharTech

  Aug 2021 - Oct 2022

  Customer satisfaction was the main aim.Need to solve all the queries of the customer for the betterment of the process.Answer and respond to telephone inquiriesListen to customers’ concerns, issues, and questionsResolve customers’ concerns and answer customers’ questions to your best abilityMaintain a positive attitude and calmly respond to customers’ complaintsAttract customers by promoting the product and company positively, answering questions and addressing concerns as they ariseRecommend possible products to meet the customers’ needsRefer issues and questions to managers if necessaryPrepare product and customer reports by gathering data collected during customer interactions Show less

  • Customer Support Representative

    May 2022 - Oct 2022

  • Human Resources Executive

    Jan 2022 - May 2022

  • Customer Service Representative

    Aug 2021 - Dec 2021
• 

  ProKatchers LLC

  Jan 2023 - Feb 2024

  US Onboarding Specialist (Operations)

  • Handling of Healthcare, Pharmaceutical, Technical, and Non-Technical workers Onboarding (W2 Employment).• Making Offer letters and all required onboarding documents like state w4, and federal documents to have them signed via DocuSign.• Ensuring that consultants are clear to start as per client, federal, state government compliances. • Ensure service level agreement and master agreement should not breach in any circumstances which may turn to the huge penalty to the company.• Working on VMS, SAP Fieldglass, ProUnlimited Wand, Econometrix, IQN Navigator for accepting offers, verifying pay rates, and uploading client documents.• Following up with candidates for scheduling I9, Drug Test, Fingerprinting, Medical test, or any requirement as per client.• Conducting and Monitoring their Background checks, Drug Screenings, and Medical Screenings for HealthCare Workers and technical positions via multiple vendors and Applications like Evance, Escreen, Mobile health, Concentra, HireRight, Sterling, Asurint, Acheck, etc.• Checking with candidates and BGC vendors about Employment verification and Education verification along with County and Statewide criminal records. also, verifying candidates' Federal W2 documents, contracts and getting their E-verification done through Equifax.• Coordinating with delivery team to complete the onboarding process for the smooth and timely delivery of the consultants.• Verifying employees background with the required documents and system.• On-boarding Documents: I9 & E-Verification, Offer letter, Application form and other onboarding documents as per client and company requirement.• Background Check Verification: Ensure all hires assigned to the team should fulfil BGC compliances before they start on the project. (BGC includes but not limited to criminal checks, education & employment verification, references verification, etc). Show less